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Job summary

Main area
Outpatients
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 33 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
Job ref
253-1224-6868451
Employer
The Dudley Group NHS Foundation Trust
Employer type
NHS
Site
Russell Hall Hospital
Town
Dudley
Salary
£23,615 pa
Salary period
Yearly
Closing
03/01/2025 23:59

Employer heading

The Dudley Group NHS Foundation Trust logo

Clinical Support Worker - Outpatients Department

NHS AfC: Band 2

Job overview

An opportunity has become available in our Outpatients Department for a Clinical Support Worker at Russell's Hall Hospital to support clinicians to provide a high standard of patient care, helping with all aspects of their care as well as simple admin tasks to ensure efficient running of clinics. 

 

Main duties of the job

The role will involve ensuring patients feel welcomed into clinic and ready for their appointments. To carry out basic admin tasks to support clinicians such as booking patients in and out of the clinics, photocopying, making up clinic packs. To do clinical observations of patients prior to their appointments as required eg height, weight, ECGs, BP, test urine. To communicate effectively with other members of the health care team, patients and relatives. To recognise and report to clinicians any concerns or changes in the patient’s condition.

The post holder will be expected along with other team members to ensure all equipment is cleaned on a daily basis as necessary adhering to the Trust Infection Control Policy.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what’s available for you here at The Dudley Group.

We are committed to home life balance through flexible working and making reasonable adjustments where possible

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake. 

Person specification

Qualifications

Essential criteria
  • NVQ level II in Health and Social Care or equivalent experience
  • 5 GCSE’S Grade C or above including Maths and English (or equivalent)

Experience

Essential criteria
  • Experience of caring for people
Desirable criteria
  • Experience of working in an outpatient environment

Skills

Essential criteria
  • • Commitment and motivation to deliver a quality service
  • Computer literate with the ability to work in different computer applications

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Smith
Job title
Main Outpatients Dept Russells Hall Hospital
Email address
[email protected]
Telephone number
01384 456111
Additional information

Contact Sarah Smith Lead Nurse on  01384 456111  Ext 3297

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