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Job summary

Main area
Neonates
Grade
NHS AfC: Band 7
Contract
Permanent
Hours
Part time - 18.75 hours per week
Job ref
193-7081786UCGB7-NGN
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£46,148 - £52,809 pro rata, per annum
Salary period
Yearly
Closing
20/04/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Neonatal Governance Nurse

NHS AfC: Band 7

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Its an exciting time to be joining the team here at the Royal Berkshire Hospital as we continue to develop our services in response to local and national drivers. We strive to provide the best care for babies and their families, working in partnership with key stakeholders to continually develop and improve our services.

Due to the development of new roles and opportunities a vacancy has arisen in the role of Governance nurse lead.

Main duties of the job

Promote a culture where clinical governance and patient safety are integrated into the care and wellbeing of all patients, staff and families, promoting a culture of participation, openness, and accountability.

Support staff and guide them in the management of incidents and complaints, promoting reflection on practice and disseminating learning.

Lead on the implementation and management of change in response to learning from incidents, ensuring that any necessary actions are taken to prevent similar incidents occurring.

Ensure the appropriate level of investigation is undertaken in response to incidents, reflecting the severity of incidents.

Ensure incident reporting via relevant trust and national governance pathways.

Ensure the Trust Neonatal Safety Champion is kept up to date.

Report to and participate in, relevant Trust and Network level Governance and Risk meetings.

Working for our organisation

The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.  

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

 Work in partnership with the Neonatal Matron/Clinical Lead to manage the complaints process

 Co-ordinate the prompt and succinct management of neonatology complaints within required timeframes

 Maintain a high standard of investigation through the co-ordination of multi-professional responses.

 Within sphere of role, produce written responses to complaints which are considered, factual, empathetic and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with parent(s) and their families and key staff members.

 Maintain a current log of complaints.

 Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure.

 Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately.

 Support the complaints process through ongoing dialogue with the Trust’s Patient Advice and Liaison Services Team (PALS).

 Ensure staff involved in the complaints process are supported in a sensitive manner.

 Produce timely reports which detail the themes and trends over designated reporting periods e.g., previous quarter.

 Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.

 Liaise with and provide any documentation required

 Act as the point of contact for the Patient Advice and Liaison Services Team (PALS)

 Act as the point of contact for families

Person specification

Qualifications

Essential criteria
  • 1st Level Registered Nurse or Registered Midwife
  • Significant experience working as a band 6 within a Neonatal Unit
  • Working knowledge of the incident process
Desirable criteria
  • Risk management experience
  • Complaints management

Qualifications

Essential criteria
  • • Post registration Qualification in Neonatology

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024Florence Nightingale Foundation

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Hand
Job title
Lead Nurse Neonates
Email address
[email protected]
Telephone number
01183227438
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