Job summary
- Main area
- Neonates
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 193-7081786UCGB7-NGN
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £46,148 - £52,809 pro rata, per annum
- Salary period
- Yearly
- Closing
- 20/04/2025 23:59
Employer heading

Neonatal Governance Nurse
NHS AfC: Band 7
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Its an exciting time to be joining the team here at the Royal Berkshire Hospital as we continue to develop our services in response to local and national drivers. We strive to provide the best care for babies and their families, working in partnership with key stakeholders to continually develop and improve our services.
Due to the development of new roles and opportunities a vacancy has arisen in the role of Governance nurse lead.
Main duties of the job
Promote a culture where clinical governance and patient safety are integrated into the care and wellbeing of all patients, staff and families, promoting a culture of participation, openness, and accountability.
Support staff and guide them in the management of incidents and complaints, promoting reflection on practice and disseminating learning.
Lead on the implementation and management of change in response to learning from incidents, ensuring that any necessary actions are taken to prevent similar incidents occurring.
Ensure the appropriate level of investigation is undertaken in response to incidents, reflecting the severity of incidents.
Ensure incident reporting via relevant trust and national governance pathways.
Ensure the Trust Neonatal Safety Champion is kept up to date.
Report to and participate in, relevant Trust and Network level Governance and Risk meetings.
Working for our organisation
The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Work in partnership with the Neonatal Matron/Clinical Lead to manage the complaints process
Co-ordinate the prompt and succinct management of neonatology complaints within required timeframes
Maintain a high standard of investigation through the co-ordination of multi-professional responses.
Within sphere of role, produce written responses to complaints which are considered, factual, empathetic and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with parent(s) and their families and key staff members.
Maintain a current log of complaints.
Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure.
Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately.
Support the complaints process through ongoing dialogue with the Trust’s Patient Advice and Liaison Services Team (PALS).
Ensure staff involved in the complaints process are supported in a sensitive manner.
Produce timely reports which detail the themes and trends over designated reporting periods e.g., previous quarter.
Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.
Liaise with and provide any documentation required
Act as the point of contact for the Patient Advice and Liaison Services Team (PALS)
Act as the point of contact for families
Person specification
Qualifications
Essential criteria
- 1st Level Registered Nurse or Registered Midwife
- Significant experience working as a band 6 within a Neonatal Unit
- Working knowledge of the incident process
Desirable criteria
- Risk management experience
- Complaints management
Qualifications
Essential criteria
- • Post registration Qualification in Neonatology
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kate Hand
- Job title
- Lead Nurse Neonates
- Email address
- [email protected]
- Telephone number
- 01183227438
List jobs with Royal Berkshire NHS Foundation Trust in Nursing and Midwifery or all sectors