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Job summary

Main area
Therapies
Grade
NHS AfC: Band 2
Contract
Fixed term: 12 months (Cover for maternity leave)
Hours
  • Part time
  • Job share
  • Flexible working
15 hours per week
Job ref
418-COR4176-SJ-A
Employer
Bedfordshire Hospitals NHS Foundation Trust
Employer type
NHS
Site
Bedford Hospital South Wing
Town
Bedford
Salary
£24,169 pa
Salary period
Yearly
Closing
24/04/2025 23:59

Employer heading

Bedfordshire Hospitals NHS Foundation Trust logo

Therapies Admin Assistant

NHS AfC: Band 2

Job overview

We have an exciting opportunity for somebody to join our integrated therapies admin team based at Bedford Hospital. 

The post is  15  hours as a job share so please do apply if you are looing for full time or part time roles.

Main duties of the job

You will work in the therapies admin team to provide an admin support function for nutrition and dietetics, the lifestyle hub, physiotherapy and occupational therapy services. You will join the small but friendly team based in Beeden House at Bedford Hospital.

We are looking for somebody with previous experience working in an administrative role, preferably within healthcare or the NHS.

You will need good word processing skills, an excellent telephone manner and great communication skills. Experience using SystmOne or iPM would be an advantage.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

1.     To contribute to the day to day running of the therapies admin function.

2.     To act as the point of access for patients, healthcare professionals and members of staff contacting the supported therapy services, ensuring enquiries are dealt with competently and in a polite and courteous manner and appropriate actions are taken.

3.     To be responsible for the management of outpatient appointments for the supported therapy teams including cashing up clinics.

4.     To occasionally deal with distressed individuals and adopt conflict resolution techniques to assist the individual with their concerns.

5.     To use problem-solving skills to resolve issues that arise and escalate to the therapies admin team lead/senior administrative assistant where necessary.

 

Person specification

Qualifications

Essential criteria
  • NVQ Level 2 or equivalent

Experience

Essential criteria
  • Experience working with the general public
  • Experience working in an office environment
Desirable criteria
  • Experience of S1/iPM
  • Experience working in healthcare

Knowledge

Essential criteria
  • Communication skills
  • Team working
  • Problem solving/initiative
  • Organisational, prioritisation and time management skills

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Care quality commission - GoodDisability confident employerNational Preceptorship for Nursing Quality Mark 2024Employer with Heart

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Suja Biju
Job title
Therapies Admin Team Lead
Email address
[email protected]
Telephone number
07483 400355
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