Job vacancy: Clerical Officer / Receptionist, Betsi Cadwaladr University Health Board, Mold

Job summary

Main area: Administration
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Sunday - 7 day rota)
Job ref: 050-AC222-0425W

Employer: Betsi Cadwaladr University Health Board
Employer type: NHS
Site: Mold Community Hospital
Town: Mold
Salary: £24,169 per annum pro rota
Salary period: Yearly
Closing: 16/04/2025 23:59

Clerical Officer / Receptionist

Band 2

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications

Essential criteria

o GCSE grade C or above (or equivalent) in English language or equivalent level of experience
o IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable criteria

o ECDL
o NVQ Level 1 or equivalent in customer service

Experience

Essential criteria

o Experience of using a computer system (e.g. GP clinical IT system)
o Previous experience of working in a reception/office environment
o Experience of working with the general public

Skills

Essential criteria

o Ability to input information onto a computer system with accuracy
o Ability to work in a busy environment, and deal with a number of different tasks simultaneously
o Ability to communicate tactfully with patients
o Ability to resolve issues ‘on the spot’ using own judgement
o Ability to multitask in a busy office environment

Knowledge

Essential criteria

o An understanding of confidentiality involved with post
o Knowledge of a range of work procedures and practices

Personal Qualities

Essential criteria

o Well motivated
o Ability to work as part of an integrated multi-skilled team member without direct supervision
o Ability to determine own work load priorities
o Ability to work flexibly
o Welsh Speaking

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Stop Smoking Wales is the NHS Smoking Cessation Service in Wales

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential

Documents to download

Apply online now

Further details / informal visits contact

Name: Melanie Williams
Job title: Area Administrator
Email address: [email protected]
Telephone number: 03000 859867
Additional information

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Job summary

Employer heading

Clerical Officer / Receptionist

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Skills

Essential criteria

Knowledge

Essential criteria

Personal Qualities

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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