Job summary
- Main area
- Cardiology
- Grade
- AfC Band 4
- Contract
- 8 months (Fixed Term Contract ending on 11-January-2026)
- Hours
- Part time - 18 hours per week (This can be worked as 2 long days or 2.5 days in the week)
- Job ref
- 384-JH-EMF18232-B4
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey Hospital
- Town
- Guildford
- Salary
- £27,857 - £30,570 (per annum) pro-rata - includes high cost area supplements (HCAS)
- Salary period
- Yearly
- Closing
- 22/04/2025 23:59
Employer heading
Admissions & Booking Co-ordinator – Echo & ECG
AfC Band 4
Job overview
We are looking for an Admission and Booking Co-coordinator to cover for Maternity leave until 11 January 2026 in our Cardiology Department (Division of Access and Medicine).
The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine. You will be liaising with patients face to face, over the telephone and be the first point of contact at the HASTE / Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for patients when appropriate.
The successfully appointed candidate will be expected to have outstanding communication skills, a strong ability to prioritise and close attention to detail.
This post offers good opportunity for learning and development and training will be provided to the successful candidate.
Main duties of the job
In the role of Admission & Booking Co-ordinator you will be working autonomously to ensure the smooth day-to-day operation of the Haste reception. You will be the first point of contact for patients making and rescheduling appointments according to available clinic and Cath lab capacity.
Ensuring full utilisation of all available outpatient clinic slots and escalating to the Assistance Speciality Manager to raise concerns when patients cannot be booked within a timely manner.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and
admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine. You will be liaising with patients face to face, over the telephone and be
the first point of contact at the HASTE / Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for
patients when appropriate.
Person specification
Qualifications
Essential criteria
- NVQ Level 4 or equivalent level of knowledge and experience
- GCSE (or equivalent) English Language grade C or above
Knowledge
Essential criteria
- An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures
- Previous experience of dealing with the general-public
- Experience of working in a busy office environment with clinical teams
- An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.
Desirable criteria
- Minimum of 1 year administration experience, ideally within a hospital setting
- Knowledge of APAS / eRS systems, WinDip and other software associated with clinic adminstration
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Siva Ratnatheepan
- Job title
- Head of Echocardiography
- Email address
- [email protected]
- Additional information
Interested applicants are encouraged to contact the Head of Echocardiography, Siva Ratnatheepan via email: [email protected] or [email protected]
If you have problems applying, contact
- Address
-
Royal Surrey Foundation Trust
- Telephone
- 01483 571122 Ext 2478
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