Job summary
- Main area
- Max Fac & Orthodontics
- Grade
- AFC Band 2
- Contract
- Permanent
- Hours
- Part time - 24.38 hours per week
- Job ref
- 384-AR-EMF15704-B2
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey County Hospital
- Town
- Guildford
- Salary
- £25,427 per annum pro rata including High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 30/04/2025 23:59
Employer heading

Ward Receptionist
AFC Band 2
Job overview
Are you an experienced receptionist or customer service professional looking for a rewarding role in a healthcare setting? Do you have availability outside of normal working hours and a desire to develop new skills? If so, we would love to hear from you!
Main duties of the job
We are seeking enthusiastic, flexible, and committed individuals to join our team of ward receptionists in our surgical department. This is an excellent opportunity to work in a fast-paced hospital environment, gain valuable experience, and provide essential support to patients and medical staff.
The ideal candidate will have:
Excellent communication skills – friendly, professional, and approachable
Strong IT skills – comfortable using computers and administrative systems
A hardworking and proactive attitude – willing to support the team and help others Flexibility – able to work various shifts, including evenings and weekends.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
To provide high quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.
The post holder is expected to organise their workload in accordance with the demands of the Department.
To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times.
He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.
Person specification
Qualifications
Essential criteria
- Good standard of general education
Desirable criteria
- Grade C or above GCSE/equivalent
- English language
Knowledge and Skills
Essential criteria
- Previous experience in a reception or other customer facing role
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Ellis
- Job title
- Surgical Senior Receptionist
- Email address
- [email protected]
- Telephone number
- 01483 571122
- Additional information
ext 4076
List jobs with Royal Surrey NHS Foundation Trust in Administrative Services or all sectors