Job summary
- Main area
- 317 Urology Specialty - FH
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-11-050
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 07/04/2025 23:59
- Interview date
- 16/04/2025
Employer heading
Senior Medical Secretary / Team Leader
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hard-working experienced Senior Medical Secretary/Team Leader to join our admin team.
The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the Northeast - around Newcastle upon Tyne and extending into Cumbria and the Scottish borders.
The successful applicant will have first level line management responsibilities within a team of Medical Secretaries, Clinical Administrators and Admin Assistant’s. Working within a team of established Senior Secretaries/Team Leads.
The successful applicant should have excellent customer care and communication skills, a confident telephone manner, good IT skills, attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast-paced office environment.
Working well as part of a team and a positive proactive attitude is essential.
You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.
We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.
- Interview Date Wednesday 16 April 2025
- 37 Hours 30 Minutes/Week
NO AGENCIES PLEASE
Main duties of the job
- Contribute to recruitment, training and development of the team. Set an example by mentoring and supporting colleagues to achieve their best.
- Be responsible for accurately tracking patients through their Urology pathway ensuring appointments and or investigations are booked, reports are expedited in a timely manner and medical staff are kept up to date.
- Type, print and send necessary patient correspondence in an effective and timely manner via audiotyping and or digital technology.
- Play a vital role in co-ordinating, organising and booking patients via our e-referral service.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- Responsible for the organisation of secretarial support to Consultants, Junior Medical Staff and other clinical staff within the Consultants team i.e. Specialist Nurses.
- Responsible for the day to day management of the administrative/secretarial team, including supervision of the administrative staff, delegation of tasks and co-ordination of annual leave and undertake appraisals of junior staff.
- Contribute to a comprehensive efficient and effective administrative and clerical service.
- Contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- Cover Senior Medical Secretary posts Trust wide as required.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Person specification
Qualifications & Education
Essential criteria
- • NVQ Level IV Business Administration or Diploma qualifications or equivalent level qualification / relevant experience
- • English Language qualification GCSE Grade 4 (or above) or equivalent level qualification / relevant experience
Knowledge & Experience
Essential criteria
- • Experience of Healthcare (patient related) secretarial procedures including NHS systems
- • Experience as Medical Secretary
- • Extensive knowledge of Medical Terminology
- • Audio typing experience
Desirable criteria
- • Proven experience in staff management
Skills & Abilities
Essential criteria
- • Advanced keyboard skills including a very high standard of word processing skills (e.g. OCR / RSA III or equivalent level qualification / experience)
- • IT skills to include office software packages
- • Excellent communication skills
- • Ability to work unsupervised
Desirable criteria
- • Ability to manage time effectively and work on own initiative
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kerry Brooks
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01912448318
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