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Job summary

Main area
Patient Transport Services
Grade
Band 3
Contract
Permanent
Hours
Full time
Job ref
242-4547
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Trustwide
Town
Trustwide
Salary
£24,071 - £25,674 Per Annum
Salary period
Yearly
Closing
31/01/2025 23:59

Employer heading

North West Ambulance Service NHS Trust logo

Ambulance Care Assistant

Band 3

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

The Trust is looking to recruit staff who are committed and flexible to work as Ambulance Care Assistants for the Patient Transport Service, providing high quality care and support to patients being transported for non-emergency appointments.

The successful candidates will be responsible for safely transporting patients to and from treatment centres, ensuring that they are supported and cared for appropriately during their journey and that any patients feeling unwell are provided with appropriate assistance.

You will hold a valid EU driving licence with no more than 3 endorsement points (in exceptional circumstances a maximum of 6 points may be considered).

The vacancies for this recruitment are in Cumbria, Lancashire, Greater Manchester and Merseyside

Vacancies are attached under Area Base Locations

Driving assessments will be offered to candidates successful at application and slots will be available Monday to Friday. Interview dates will be confirmed once the driving assessments have been completed. Should you be successful for this role, you will be required to complete pre-employment checks ahead of a post-recruitment training course for 3 weeks.

Interviews will be held on Saturday 1 February and Sunday 2 February 2025 in our area office in Bolton.

We are running courses throughout 2025 with the first 2 courses starting on 14 April 2025 and 21 April 2025; dates, and training venues will be confirmed at the offer stage.

We will be running some on-line support session to assist with you application and answer any questions you may have, these will be held as follows:

 

Thursday 23rd January 12.00-13.00

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Tuesday 28th January 09.00-10.00

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Wednesday 29th  January 16.00-17.00

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Main duties of the job

As a Patient Transport Care Assistant, you will provide the effective transport of patients, providing appropriate and necessary assistance for patients to access vehicles. This may include supporting unsteady patients or the manoeuvring of wheelchairs around hazards or in constricted environments.

In all cases you must be able to support patients with empathy, care, and dignity, ensuring that their journey is safe and comfortable and that any required support and care is offered. You will need to select and apply appropriate skills and equipment safely and within appropriate level of training, competency, and scope of practice.

Working for our organisation

North West Ambulance Service NHS Trust provides non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Our highly skilled staff provide essential care to patients in the community and take people to hospital or a place of care if needed.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Before submitting your application for the role of Ambulance Care Assistant please ensure you have read through the attached job description and person specification. 

Shifts are currently 8 or 10 hours in duration with a 30-minute meal break; these are worked over 4 or 5 days (based on a full-time position). The PTS service provides transport for patients 7 days per week, including Bank holidays and weekends. Our hours of operation are currently 06:00 – 01:00 with a range of shifts to cover these hours.

 

For further details / informal visits contact: Catherine Morrison [email protected] 

 

Person specification

Skills / Attributes

Essential criteria
  • Good interpersonal skills
  • Able to work as part of a team and on own initiative
  • Good written skills and communication skills (must be able to complete journey documentation clearly and accurately)
  • Able to relate to people from different backgrounds and cultures

Qualifications / Attainments

Essential criteria
  • Educated to a minimum of level 1 literacy and numeracy standards or relevant experience in a similar role
  • Willing to undertake further training as and when required
  • Hold a valid UK Driving Licence (No more than 3 endorsement points. In exceptional circumstances a maximum of 6 points may be considered)
Desirable criteria
  • Educated to GCSE standard or above or equivalent vocational qualification

Knowledge / Experience

Essential criteria
  • Effective social skills gained from dealing with the public
Desirable criteria
  • Experience of knowledge of caring for people or volunteer work
  • St. John, Red Cross or other 1st Aid experience

Health

Essential criteria
  • Ability to undertake the full duties of the job role

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
HR Hub Team
Job title
HR Hub Team (Recruitment)
Email address
[email protected]
Telephone number
03451122018
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