Job summary
Employer heading
Performance Operations Manager
Band 7
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
The Great Western Hospitals NHS Foundation Trust are looking to recruit a Performance and Operations Manager overseeing General Medicine and DOPs (Care of Elderly)
The successful candidate with work in collaboration with Clinical Leads, Senior Nurses, Midwifes and operational managers to support with operational functions.
If you would like to find out more about the role please get in touch with James Curtis, Deputy Divisional Director via email [email protected].
We look forward to hearing from you!
Main duties of the job
In collaboration with the Clinical Leads, Senior Nurses, Senior Midwives and AGM, the post holder is responsible for all operational functions within the department, supporting the delivery of high-quality, cost-effective provision of services to patients.
The post holder is responsible for resourcing the department with the required capacity to meet all service
demands.
Working for our organisation
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Detailed job description and main responsibilities
1. To manage the effectiveness and efficiency of the designated specialties within the Division, ensuring the
relevant standards are achieved.
2. To monitor the operational performance of the department, escalating issues where appropriate. This
may involve the analysis and interpretation of complex facts or situations and may involve the comparison
of a range of options.
3. In collaboration with the Assistant General Manager, ensure all performance indicators and national
standards are achieved (e.g. RTT, DM01, Cancer Wait times and Time in ED) to deliver a high quality,
effective service, where patient experience and patient safety is central.
4. Compile reports and statistical information in line with the Trust’s reporting framework.
5. Provide detailed feedback of performance from a variety of information systems at Trust wide and monthly
performance meetings.
6. To support with data entry and lead data validation.
7. To lead data quality assurance and manage appropriate databases.
8. To support the demand and capacity modelling process, ensuring all capacity is published 6 weeks in
advance.
9. To liaise with outpatients to ensure full utilisation of clinics and managing capacity.
10. To support the investigation of and response to patient complaints, which may be of a sensitive and
complex nature.
Please see the attached JD for further details.
Person specification
Qualifications
Essential criteria
- Master’s Degree or equivalent training and experience.
- Evidence of management development
- Evidence of CPD
Desirable criteria
- Formal project management qualification
Experience
Essential criteria
- Track record of participating and achieving significant changes.
- Operational problem solving.
- Contribution towards service development.
- Knowledge of national key performance indicators.
- Experience of demand and capacity planning.
- Experience of line managing staff
- Experience of working within a busy clinical environment.
Desirable criteria
- Experience of working in Acute NHS Trust.
Skills
Essential criteria
- Good analytical reasoning (verbal and numerical) and sound financial management skills
- Strong communication skills including negotiation and influencing skills
- Able to manage to deadlines and within resources.
- Able to prioritise own workload, delegate appropriately and manage time effectively
Documents to download
Further details / informal visits contact
- Name
- James Curtis
- Job title
- Deputy Divisional Director
- Email address
- [email protected]
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