Job summary
Employer heading
Medical Secretary
NHS AfC: Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
Part time (28hrs) Fixed Term Contract for 10 months.
We are looking for friendly and enthusiastic people to join our very busy ENT secretarial teams.
You will be required to undertake all secretarial duties including typing and dealing promptly with general correspondence and answering phone queries professionally, courteously and efficiently.
Providing a comprehensive secretarial service, the role will involve typing clinical letters with extreme accuracy within the agreed Trust wide targets and providing a central point of communication for patients and other healthcare professionals regarding treatments and consultation.
Main duties of the job
The successful candidate will have excellent communication, organisational and prioritisation skills. You will be required to interact with clinicians, patients and other staff colleagues directly and via phone and email, to ensure all requirements are met. GCSE Grade C or above in English and RSA typing or equivalent keyboards skills are also essential as is accuracy and attention to detail. Previous experience of Careflow as well as good IT skills would be beneficial.
Some training will be given but an understanding of medical terminology would be an advantage. The Trust actively encourages personal development and will be committed to supporting you to develop your skills in an environment where new ideas are welcomed and encouraged.
For further information please contact - Debby Lester, Operational Support Manager – on 01793 604881 or email [email protected]
Working for our organisation
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
Detailed job description and main responsibilities
Please see attached job descriptions and person specification for both roles.
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Person specification
Qualifications
Essential criteria
- RSA Typing or equivalent keyboard skills
- RSA Audio Typing or equivalent
- GCSE level C or above in English and Maths
- Good general education
Desirable criteria
- Medical Terminology
Experience
Essential criteria
- Experience of working as a secretary and/or in a clerical environment
- Demonstrable experience of working with Microsoft Office and databases
- Referral triaging and booking processes
Desirable criteria
- Hospital patient system such as Medway
Knowledge
Essential criteria
- • Excellent organisational skills • Excellent communication skills • Audio typing skills • Professional telephone manner • Ability to learn new systems • Ability to work to tight and conflicting deadlines • Ability to communicate effectively with a variety of people from different backgrounds
Desirable criteria
- Knowledge of a district General Hospital
Documents to download
Further details / informal visits contact
- Name
- Debby Lester
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01793 604881
- Additional information
Please note I wfh most Thursdays. If not contactable by phone please email me and I will attempt to reply as soon as I am able.
(Mon, Tues, Weds and Fri 08.30 to 16.30)
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