Job summary
- Main area
- Community Dental
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 249-6523359
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Swindon Health Centre
- Town
- Swindon
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 27/08/2024 23:59
Employer heading
Dental Receptionist
NHS AfC: Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential. The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.
Main duties of the job
The post holder will work as part of a front line team to deliver high quality services to public and staff. The post holder will be required to arrange appointments and provide information to patients. The role will involve handling payments, maintaining accurate records of transactions and undertake basic banking and reconciliation duties. The post holder will also provide administrative support to members of the Dental Service Management Team. This role requires travel to all 4 sites of the service throughout Wiltshire as required. The post holder will be required to work to a flexible shift pattern which will include weekend and bank holiday working
Working for our organisation
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are:
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
Detailed job description and main responsibilities
1. Process and administer face to face, written, answer-phone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.
2. Provide information and advice about dental services and access to NHS dental care for unregistered patients.
3. Obtain personal details from the patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality
4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.
5. Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
6. Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.
7. Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.
8. Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
Responsibilities for People or Training
9. Mentoring new staff as required
Other Factors
10. Travel to other sites within the Community Dental Service as required and sometimes at short notice, in case of staff leave of absence,
11. The post holder will be required to carry out the above duties at various locations within Wiltshire and take part in the weekend and Out of Hours Rota
12. This role requires daily use of VDU equipment and SOEL dental appointment data base
13. Ensure safe, tidy and welcoming waiting and reception areas.
14. Provide general clerical support including typing correspondence, mail handling, stock control and photocopying. Maintain appropriate records, registry systems (including postal), and file correspondence and clinical records including radiographs, ensuring compliance with the agreed record keeping systems of the Trust.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or equivalent training and experience
Desirable criteria
- RSA Intermediate or equivalent
- Knowledge of the NHS Dental Rules and Regulations
Experience
Essential criteria
- Significant experience of general office work
- Experience of operating a cash handling system
- Experience of Health and Safety practice relative to this post
- Understanding of personal health and safety responsibilities
Desirable criteria
- Previous experience of Dental Reception work
- Previous experience of working with Dental IT system
Knowledge
Essential criteria
- Able to deal tactfully with sensitive information, empathetically and communicate effectively when there may be barriers to understanding
- Effective IT skills, particularly using Microsoft Office packages and email
- Adaptable to changing circumstances and flexible in approach to working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kiri Mor
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01249456603
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