Job summary
Employer heading
EPR Programme Support Officer Central
Band 5
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
Great Western Hospitals NHS Foundation Trust (GWH) is seeking a Programme Support Officer to support their significant and exciting journey towards implementing and sharing an Electronic Patient Record (EPR) across the Acute Health Alliance constituent Trusts i.e., Royal United Bath Hospital (RUH), Salisbury Foundation Trust (SFT) and Great Western Hospitals NHS Foundation Trust (GWH), Swindon.
The successful candidate will have demonstrable previous experience supporting large digital or change programmes or projects.
The post holder will work as part of a busy and dynamic team in delivering an effective programme of work, supporting managers and staff with the EPR programme workstream and project activities. Day to day the work will involve supporting the teams to ensure the portfolio of tasks and projects is planned and managed effectively using PRINCE2 methodology and documentation standards.
The majority of the work will be undertaken remotely, but with a requirement to be work from GWH when necessary and potentially travel to other NHS sites when required. You will therefore be a self-starter and used to working with minimal supervision.
If you are therefore seeking a busy but rewarding challenge as your next career opportunity in Programme Support, we would love to hear from you. Previous applicants do not need to apply. Please align your experience to JD in your supporting statement, with clear examples given how you meet the criteria.
Main duties of the job
Liaising with multi-disciplinary teams across the Trusts the successful candidates will need excellent organisational skills, possess a high level of communication skills, both written and oral, and be motivated to help the teams achieve.
The post holder will work under the guidance of the GWH EPR Programme Manager to provide programme and project support on a range of PMO tasks. Support will be provided using standard PRINCE2 and other appropriate project management methodologies.
The post holder will provide support in relevant programme management groups, be actively involved with the day-to-day delivery of the programme activities and will manage both programme and project-level documentation on behalf of the EPR programme.
Working for our organisation
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
Detailed job description and main responsibilities
To provide comprehensive PMO support to the AHA EPR programme, working both at an individual Trust level and supporting projects and workstreams across the 3 constituent AHA Trusts.
Design and maintain a PMO configuration structure, using appropriate tools, processes and techniques, to ensure effective PMO management.
Establish and maintain a comprehensive PMO library ensuring appropriate access and confidentiality is maintained across the AHA constituent Trust
See JD for full details
Person specification
Qualifications
Essential criteria
- Prince 2 Foundation or comparable project management related qualification, e.g.PMQ, or equivalent demonstrable work experience
- Training in the use of standard MS Office applications, MSTeams (Sharepoint) and MS Project
Desirable criteria
- Training in the use of clinical IT systems
Experience
Essential criteria
- Experience of working in a programme or project team
- Experience of managing own workload
- Experience of cross-departmental working within a technical or clinical environment
- Experience either in the management of, or in support of, clinical or technical projects
Desirable criteria
- Understanding process mapping and implications of process change
- Practical experience of supporting the implementation of projects in the NHS
- Experience of facilitating group discussions, encourage participation and collaborative working
- Experience of cross-departmental working within a healthcare environment
Skills
Essential criteria
- An ability to work in an organised and structured way
- Proven and credible knowledge of understanding user requirements
- Excellent organisation and prioritisation skills to cover a broad range of complex activities and ability to adjust plans as required
- Able to interpret and analyse complex facts or situations
Desirable criteria
- Ability to demonstrate sound judgement and the application of common sense when problem solving
- Understanding of broad NHS roles and responsibilities, structures and processes
Documents to download
Further details / informal visits contact
- Name
- Kelly Kleiff
- Job title
- Digital Transformation EPR Programme Manager
- Email address
- [email protected]
- Telephone number
- 01793 605598
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