Job summary
Employer heading
Patient Navigator and Administrator
NHS AfC: Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
The aim of the Navigator role is to help support and navigate patients, their families and carers through Cancer pathways. The service’s prime aim is to be patient-focussed and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.
You will be involved from the beginning of the pathway working both directly and indirectly with patients, assisting the clinical team in coordinating the patient pathway.
The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their
families and carers. You will have excellent listening skills and be able to deal with people both internally and externally in a sensitive and professional manner and be confident using patient administration systems and database packages. The individual will be expected to work independently within the appropriate policies and procedures for the service.
Main duties of the job
The aim of the Navigator role is to help support and navigate patients, their families and carers through Cancer pathways. The service’s prime aim is to be patient-focussed and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.
You will be involved from the beginning of the pathway working both directly and indirectly with patients, assisting the clinical team in coordinating the patient pathway.
The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers'. You will have excellent listening skills and be able to deal with people both internally and externally in a sensitive and professional manner and be confident using patient administration systems and database packages. The individual will be expected to work independently within the appropriate policies and procedures for the service
Working for our organisation
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Detailed job description and main responsibilities
- Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
- Process and track onward referrals from the CNS team to support services to ensure timely completion.
- Liaise with relevant staff to book OPA’s in oncology and post-MDT follow up appointments for certain tumor sites.
- Work with the MDT coordinator to track & chase surgical/tertiary hospital investigations including PET scans, keep patient informed.
- Support the faster diagnosis pathway, upgrade and screening pathways
Please see attached Job Description for full details of this role.
Person specification
Education
Essential criteria
- NVQ Level 3 or equivalent
- ECDL or equivalent experience
Desirable criteria
- Advanced knowledge of medical terminology
Experience
Essential criteria
- Experience of working in a customer/patient focused environment
- Ability to communicate effectively and sensitively with staff and patients sometimes in distressing situations
- The ability to work effectively as part of the team.
Desirable criteria
- Knowledge of Careflow (Hospital database) & Cadis (Cancer database)
- Knowledge of relevant cancer treatments, interventions, and terminology
Knowledge
Essential criteria
- Word Processing qualifications, RSA level II or equivalent
- Able to use own initiative and prioritise work
Desirable criteria
- Ability to collate and present statistical information
Documents to download
Further details / informal visits contact
- Name
- Jenny Peck
- Job title
- Senior MDT Coordinator
- Email address
- [email protected]
- Telephone number
- 01793 646159
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