Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday 7.5 hours per day)
Cyfeirnod y swydd
249-6434075
Cyflogwr
Great Western Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Great Western Hospital
Tref
Swindon
Cyflog
£22,816 - £24,336 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
31/07/2024 23:59

Teitl cyflogwr

Great Western Hospitals NHS Foundation Trust logo

Patient Navigator and Administrator

NHS AfC: Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Trosolwg o'r swydd

The aim of the Navigator role is to help support and navigate patients, their families and carers through Cancer pathways. The service’s prime aim is to be patient-focussed and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.

You will be involved from the beginning of the pathway working both directly and indirectly with patients, assisting the clinical team in coordinating the patient pathway.

The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their 
families and carers. You will have excellent listening skills and be able to deal with people both internally and externally in a sensitive and professional manner and be confident using patient administration systems and database packages. The individual will be expected to work independently within the appropriate policies and procedures for the service.

Prif ddyletswyddau'r swydd

The aim of the Navigator role is to help support and navigate patients, their families and carers through Cancer pathways. The service’s prime aim is to be patient-focussed and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.

You will be involved from the beginning of the pathway working both directly and indirectly with patients, assisting the clinical team in coordinating the patient pathway.

The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills.  A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers'. You will have excellent listening skills and be able to deal with people both internally and externally in a sensitive and professional manner and be confident using patient administration systems and database packages. The individual will be expected to work independently within the appropriate policies and procedures for the service

Gweithio i'n sefydliad

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

  • Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
  • Process and track onward referrals from the CNS team to support services to ensure timely completion.
  • Liaise with relevant staff to book OPA’s in oncology and post-MDT follow up appointments for certain tumor sites.
  • Work with the MDT coordinator to track & chase surgical/tertiary hospital investigations including PET scans, keep patient informed.
  • Support the faster diagnosis pathway, upgrade and screening pathways

Please see attached Job Description for full details of this role.

Manyleb y person

Education

Meini prawf hanfodol
  • NVQ Level 3 or equivalent
  • ECDL or equivalent experience
Meini prawf dymunol
  • Advanced knowledge of medical terminology

Experience

Meini prawf hanfodol
  • Experience of working in a customer/patient focused environment
  • Ability to communicate effectively and sensitively with staff and patients sometimes in distressing situations
  • The ability to work effectively as part of the team.
Meini prawf dymunol
  • Knowledge of Careflow (Hospital database) & Cadis (Cancer database)
  • Knowledge of relevant cancer treatments, interventions, and terminology

Knowledge

Meini prawf hanfodol
  • Word Processing qualifications, RSA level II or equivalent
  • Able to use own initiative and prioritise work
Meini prawf dymunol
  • Ability to collate and present statistical information

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Jenny Peck
Teitl y swydd
Senior MDT Coordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
01793 646159
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg