Job summary
- Main area
- Clinical
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 174-CDM-161024
- Employer
- Yorkshire Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Wakefield and Rotherham
- Town
- Waklefield
- Closing
- 03/11/2024 23:59
Employer heading
Integrated Urgent Care (IUC) Clinical Duty Manager
NHS AfC: Band 7
Job overview
Remote Care Integrated Urgent Care (IUC) Clinical Duty Manager
Patients are at the heart of what we do, and we have an exciting opportunity to join our current team of Clinical Duty Managers
We have opportunities at our Wakefield and Rotherham Call Centre with a requirement for cross site working when required
We have full and part time opportunities, working on rota patterns to be discussed at the interview stage
Reporting to the IUC (NHS111) Quality and Governance Manager you will be responsible for:
Ensuring the effective and efficient use of available resources clinical and non-clinical to deliver operational performance standards and quality measures for the IUC contact centres.
For professional safe and effective clinical supervision of a team of clinicians based within the IUC contact centres. To supervise and manage the clinical elements in the contact centres and provide clinical expertise, by providing assessment, advice and information according to clinical protocols.
The post holder will provide support to the IUC Operational Duty Managers and Call Centre Managers in the clinical day-to-day running of the IUC contact centres
Contribute to the delivery of a clinically focused organisation by effectively managing, on a 24-hour basis, the Contact Centres and working closely with the Clinical Duty Managers in our Emergency Operations Centre.
Main duties of the job
As a Clinical Duty Manager, you will be accountable for the effective Leadership and Management of the clinical delivery of integrated urgent care for Yorkshire Ambulance Service. Making clinical and management decisions that are proportionate and necessary to ensure the safe provision of high-quality clinical care to the patients of Yorkshire. You will be responsible for the delivery of both the Operational and Strategic objectives of the Trust.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Detailed job description and main responsibilities
Behaviors within the role will be as important as results and it is essential for the Clinical Duty Manager to be flexible in approach to managing the day to day running of a busy IUC environment, to ensure that the service is best set to meet the needs of patients.
Clinical Duty Managers undertake the role of tactical management in line with JESIP principles, managing any major/critical incidents that occur in conjunction with strategic commanders and Senior Management teams, always taking responsibility for communications relating to the incident.
Assisting in the achievement of national and local performance targets and quality standards for the Contact Centre and the direct line management and development responsibility for staff within the IUC Contact Centres.
Person specification
Qualifications / Knowledge
Essential criteria
- HCPC registered paramedic or NMC Level 1 registered nurse with at least two years clinical experience
- Evidence of Continuing Professional Development
Skills / Competencies
Essential criteria
- Proven leadership and team management skills with the ability to set clear standards, empower and delegate
- Ability to make sense of, and manage, conflicting priorities and reach effective and timely solutions
- Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
- Understands the concepts of negotiation and can apply tactics to negotiations to achieve satisfactory outcomes
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sharran Dawson
- Job title
- IUC Operational Service Manager
- Email address
- [email protected]
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