Job vacancy: Voice Communications Engineer, Yorkshire Ambulance Service NHS Trust, Wakefield

Job summary

Main area: Voice Communications
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 174-VCE-250724

Employer: Yorkshire Ambulance Service NHS Trust
Employer type: NHS
Site: Trust HQ, Springhill 2
Town: Wakefield
Salary: £28,407 - £34,581 Per annum
Salary period: Yearly
Closing: 11/08/2024 23:59
Interview date: 04/09/2024

Voice Communications Engineer

Band 5

Detailed job description and main responsibilities

The post holder will be responsible for:
- Providing operational support for the day-to-day provision of the communications systems, adopting ITIL best practices across Change, Problem, Capacity and Availability Management.
- Support the management and rollout of communication devices. Ensuring equipment is correctly allocated to each system.
- Investigate complex technical issues and enquiries providing assistance and advice as required.
- Manage ‘walk up’ activity and act as the interface into the wider voice communications team.
- Triage incoming support tickets.
- Continually monitor service performance, taking timely and effective action to ensure agreed performance levels are maintained or exceeded.
- assist in delivering Trust projects and to manage specific ICT projects.

Person specification

Shortlisting

Essential criteria

Educated to degree or equivalent level or relevant experience
Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate
Good technical knowledge to understand and resolve enterprise technical problems.
Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service
Knowledge of Desktop and Mobile devices and operating systems.

Desirable criteria

Airwave/Radio
Experience of ICT service provision in a health care setting

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note the salary range stated in advertisements is calculated on a pro rata basis if the vacancy is part time.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £41.90 for an enhanced check and £21.90 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

The Yorkshire Ambulance Service Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Defence Employer Recognition Scheme (ERS) - Bronze

Documents to download

Job Description and Person Spec (PDF, 289.6KB)

Apply online now

Further details / informal visits contact

Name: Martin Lane
Job title: Infrastructure and Voice Communications Manager
Email address: [email protected]
Telephone number: 07554 334 924

If you have problems applying, contact

Address: Yorkshire Ambulance Service Headquarters
Brindley Way
Wakefield
West Yorkshire
WF2 0XQ
Telephone: 07425 213930 or 0330 678 4015

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