Job vacancy: Regional Operations Centre Manager, Yorkshire Ambulance Service NHS Trust, Wakefield

Job summary

Main area: Manager
Grade: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week (Based at our Wakefield HQ location)
Job ref: 174-ROCM-240125

Employer: Yorkshire Ambulance Service NHS Trust
Employer type: NHS
Site: Wakefield, HQ
Town: Wakefield
Salary: £53,755 - £60,504 per annum
Salary period: Yearly
Closing: 06/02/2025 23:59

Regional Operations Centre Manager

Band 8a

Detailed job description and main responsibilities

Please see the attached job description and person specification for an in depth view of the main responsibilities.

Person specification

Knowledge

Essential criteria

Higher degree (e.g. MA, MSc, MBA,) in relevant discipline e.g. IT, Organisational Management or the equivalent comparable operational experience (3 years)
Knowledge of call centre MI requirements e.g. Information Governance and legal requirements
Can demonstrate successful partnership working through collaboration
Excellent communication skills, both written and oral. Able to deal with highly complex and highly sensitive issues when working with partners and stakeholders
Strong negotiating and influencing skills and the ability to lead, motivate and inspire others
Can evidence innovative and strategic thinking ability
Strong analytic, and critical reasoning skills and capable of effective problem solving.
Able to make sense of conflicting priorities and reach effective and speedy solutions.
Experience of contact centres within an operational environment
Has current broad knowledge of the national NHS context of the challenges facing health and social care

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note the salary range stated in advertisements is calculated on a pro rata basis if the vacancy is part time.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

The Yorkshire Ambulance Service Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Defence Employer Recognition Scheme (ERS) - Bronze

Documents to download

Job Description (PDF, 368.5KB)

Apply online now

Further details / informal visits contact

Name: Jackie Cole
Job title: Associate Chief Operating Officer – Central Services
Email address: [email protected]

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Job summary

Employer heading

Regional Operations Centre Manager

Band 8a

Job overview

Main duties of the job

Working for our organisation