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Job overview

Remote Care, Integrated Urgent Care (IUC) Clinical Quality Auditor

Here at Yorkshire Ambulance Service (YAS) we have hugely exciting developments and opportunities.  We are looking for individuals who are highly motivated, enthusiastic, and committed to assist with these changes and support patient care.

We have opportunities at our Wakefield and Rotherham Call Centre with a requirement for cross site working when required

We have full and part time opportunities, working on rota patterns to be discussed at the interview stage

Working as a Clinical Quality Auditor within the Remote Care IUC (Integrated Urgent Care) setting, you will be key to improving quality and supporting staff development.

The role will require you to support IUC (NHS111) staff to practice safely and effectively, to meet the standards required by the Trust and the appropriate regulatory bodies through audit of the calls taken with in the contact centre.

The successful candidate will join an already skilled and efficient team who work closely together to ensure we meet the quality assurance and improvement needs of the Remote Care Team, including supporting the Quality and Governance Team.

To support with business needs the successful candidates must be able to be flexible in their working hours to attend regular mandatory audit calibration, attend team meetings, develop staff, and provide resilience to the role of Remote Care staff.

Please note that this role requires a standard DBS check to be taken.

Main duties of the job

The primary purpose of an IUC Clinical Quality Auditor is to objectively and consistently measure performance of the IUC Clinicians. They are responsible for the quality assurance of all Clinicians, ensuring that high standards and professionalism is maintained.

IUC Clinical Quality Auditors are responsible for completing quality assurance case reviews and creating standard reports using audit tool software, ensuring that the call is handled in the correct way in line with the regulatory bodies and Trust standards, processes and procedures.

 The IUC Clinical Quality Auditor must support IUC Clinicians to practice safely and effectively, and meet the standards required by the Trust and the appropriate regulatory bodies by carrying out regular assessment and evaluation processes.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:
•    Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
•    27 days annual leave, increasing to 33 with service.
•    Contributory Pension.
•    NHS Discounts including shops, restaurants, gyms etc.
•    Car lease and other salary sacrifice schemes (salary dependent)
•    Dedicated employee assistance and counselling service.
•    Opportunities for research participation, career progression and ongoing development.
•    Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html