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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Apprenticeships: Apprenticeship
Contract
Prentisiaeth: 2 flynedd
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday-Friday 08.30-16.30)
Cyfeirnod y swydd
423-6535942
Cyflogwr
Airedale NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Airedale General Hospital
Tref
Steeton Keighley
Cyflog
£23,615 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
29/09/2024 23:59

Teitl cyflogwr

Airedale NHS Foundation Trust logo

Apprentice Appointment Administrator (Band 2)

Apprenticeships: Apprenticeship

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.  

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

These are exciting times for Airedale.  We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030.  By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.

 

Trosolwg o'r swydd

To assist the Outpatient Appointment Administrators with the running of the Booking Offices, to liaise with appropriate staff to ensure that all appointment bookings are managed appropriately and utilized in accordance with the Trusts Management Guidelines and Policies.  

To ensure patient case notes are available for the patient’s appointment, as per Trust guidelines.

Prif ddyletswyddau'r swydd

To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices. 

  • Adhering to Trust and departmental standards.
  • Inputting computer transactions to ensure correct details are recorded.
  • Update the patient system1 record.
  •  Assisting patients with general enquires
  • Being aware of the National Cancer Targets (2 week Wait)
  • Being aware of the National Waiting Time Targets

 To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner.

 Ensure the electronic patient case notes tracking system is always updated.

Gweithio i'n sefydliad

We are delighted to offer a wide range of benefits to employees including:

  • Cycle to Work
  • Travel Scheme
  • Childcare Vouchers with Salary Sacrifice
  • Onsite Nursery
  • Buying and Selling Annual Leave
  • Car Leasing
  • Employee Assistance Programme
  • Employee Health and Wellbeing
  • Extensive Reward Scheme
  • Counselling Service
  • Financial packages including Vivup and Wagestream
  • Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

 

Our values:

We understand that it’s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience – we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

  • Committed to Quality of Care
  • Compassion
  • Working together for patients
  • Improving Lives
  • Everyone Counts
  • Respect and Dignity

 

Got questions before you apply, please contact the recruiting manager to find out more. 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.

To ensure all letters to patients/GPs are dispatched correctly and promptly.

To ensure patient correspondence includes all appropriate information leaflets if required.

Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.

Ensure appointment booking lists are marked clearly to the relevant areas.

Data input as required into the Patients System1 record.

Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary

Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Good general standard of education including English and Maths grade A-C or equivalent

Knowledge

Meini prawf hanfodol
  • Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
  • Awareness of NHS Organisations and working practices
Meini prawf dymunol
  • Knowledge of data protection
  • Knowledge of Caldicott guidelines
  • Understanding of equality and diversity

Skills

Meini prawf hanfodol
  • IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
  • Good communication and interpersonal skills and good telephone manner

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardDisability Confident - two yearsNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleInvestors in PeopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible WorkingArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Pat Kendall
Teitl y swydd
Outpatient Appointments Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01535 292605
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg