Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 423-6850527
- Employer
- Airedale NHS Foundation Trust
- Employer type
- NHS
- Site
- Airedale General Hospital
- Town
- Steeton
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 03/01/2025 23:59
Employer heading
Administration Assistant and Receptionist (band 2)
NHS AfC: Band 2
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
We are looking to recruit a full time, permanent Administration Assistant and Receptionist to support the Cardio-Respiratory Department.
We invite applications from candidates interested in joining our team to deliver our vision for outstanding diagnostic services in Cardiology and Respiratory for local people. We strive to create excellent opportunities for a great work-life balance.
We are absolutely committed to ensuring that our patients have the best possible experience within our department. We are looking for people who are committed to delivering excellent patient care, whatever their role, and who take pride in what they do. We place a high value on treating all patients, customers and colleagues with respect and dignity, and seek people who strive for excellence and innovation in all that they do.
At Airedale General Hospital, our Cardio-Respiratory Department performs a wide variety of Cardio-Respiratory investigations. These include: simple and complex echocardiograms, simple and complex device implant and follow up, stress testing, holter monitoring, tilt testing, ECG, simple and complex lung function testing, bronchoprovocation testing, overnight oximetry and limited sleep studies.
Main duties of the job
Most of the time, our Administration Assistant and Receptionist provides the first encounter and experience for our patients and visitors when they enter the Cardio-Respiratory Department, whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when they enter the department to when they leave.
The successful post holder will be responsible for:
- Receiving and registering patients on the Cardio-Respiratory Patient Management System (PRISM)
- Dealing with queries from doctors, other members of staff and the public.
- Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
- Providing information for enquirers within scope of roles and responsibilities.
- Supporting the Appointment Clerks and clinical staff within the Cardio-Respiratory Department with administrative tasks.
Working for our organisation
Airedale NHS Foundation Trust is an award-winning NHS hospital and community services trust providing high quality, personalised, acute, elective, specialist and community care for a population of over 200,000 people from a widespread area covering 700 square miles within Yorkshire and Lancashire.
In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme. This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology. It is predicted the new hospital build will be ready by 2030.
Detailed job description and main responsibilities
Please refer to the job description and person specification. If you have any questions, or require any further information, please do not hesitate to contact the recruiting manager.
Person specification
Knowledge
Essential criteria
- Knowledge of the NHS Constitution & ‘Understanding the New NHS’
- Knowledge and understanding of general responsibilities related to patient information and record keeping
- Demonstrates awareness of limits to knowledge base
- Demonstrates understanding of accountability
Desirable criteria
- NHS organisations and working practices.
- Basic understanding of Caldicott and Data Protection Principles
Skills
Essential criteria
- Competent IT skills e.g. word processing, email, databases
- Effective verbal, non-verbal and written communication skills including communicating factual information to patients / carers
Qualifications
Essential criteria
- GCSE Grade A-C/Grade 4-9 English & Maths or equivalent experience
- Qualification to NVQ Level 2 or equivalent experience
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable criteria
- RSA/OCR Level 2 Typing/Word Processing or equivalent knowledge of IT literacy
Experience
Essential criteria
- Experience of working with the general public
- Experience of organising and prioritising own workload
- Experience of working as part of a team
Desirable criteria
- Completion of receptionist and basic office skills (e.g. AMSPAR) Part 1
- Experience of a range of identical or similar duties
- Knowledge of medical terminology
- Previous experience of computers.
Personal Attributes
Essential criteria
- Displays care, compassion, sensitivity and responsiveness to other peoples’ feelings and needs.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation and with patients and their carers.
- Able to work under pressure, dealing with peaks and troughs in workload.
- Positive and flexible attitude to dealing with change; able to respond to the changing needs of the patient in an appropriate and timely manner; willing to change and accept change and to explore new approaches and ways of doing things.
- Highly motivated and reliable.
- Demonstrates values consistent with those of the Trust.
- Has a high level of personal integrity; able to adhere to standards of conduct based on a culture of equality and fairness.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Bell
- Job title
- Patient Services Manager Diagnostics
- Email address
- [email protected]
- Telephone number
- 01535 293410
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