Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-NW-6450968-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Manchester 3 Piccadilly Place
- Town
- Manchester
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
NHS Continuing Healthcare IRP Caseworker (Business Support assistant)
NHS AfC: Band 4
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Team to deliver NHS England’s statutory function to facilitate Independent Reviews of CHC eligibility.
In particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the head of department, teams and the department.
Main duties of the job
· Provide specialist secretarial/administration support and advice to the teams and/or Sector to support a number of initiatives by:
· Taking telephone calls from members of the public or their representatives either in relation to your own case load or matters for the wider CHC team. To use their initiative when dealing with phone calls and messages.
· Undertaking all administrative duties such as photocopying and prioritising mail and e-mail. Distributing as appropriate.
· Sorting and prioritising all incoming mail and e-mail, distributing as appropriate.
· Coordinate the caseloads to the Independent Chairs, taking account of availability and case complexity and clarify the appropriate type of panel members required
· Monitor that the IRP report is acted upon by the appropriate ICB Accountable Officer and CHC Lead within the appropriate timescale – escalating to the CHC IRP Manager where necessary
· Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
· Organising and planning events as directed, providing all necessary supporting in local materials.
· Required to input, monitor and check data produced and required for on-going programmes and projects.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Detailed job description and main responsibilities
As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Team to deliver NHS England’s statutory function to facilitate Independent Reviews of CHC eligibility.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person specification
Qualifications
Essential criteria
- GCSE English and Maths or equivalent
Desirable criteria
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Experience
Essential criteria
- Experience of working in Continuing Healthcare and/ or Independent Review
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Desirable criteria
- Understanding of Confidentiality and Data Protection Act.
Values and behaviours
Essential criteria
- Commitment to and focused on quality, promotes high standards in all they do
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Zafran Zaman
- Job title
- CHC Programme Officer
- Email address
- [email protected]
- Telephone number
- 07730380674
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