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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent: N/A
Hours
Full time - 37.5 hours per week (Per annum)
Job ref
990-MIDE-6433797-E
Employer
NHS England
Employer type
NHS
Site
Leicester
Town
Leicester
Salary
£25,147 - £27,596 Per annum
Salary period
Yearly
Closing
17/07/2024 23:59

Employer heading

NHS England logo

Training Programmes Administrator

NHS AfC: Band 4

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.

As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

The Programmes Team are responsible for the recording of the rotational placements of the postgraduate doctors throughout their training programme, keeping accurate records of their posts/placements and personal details. Each administrator has a portfolio of specialties that they are responsible for updating placements, processing applications, and answering day to day queries.  We also manage all requests for Out of Programmes, Inter-Deanery Transfers, Less Than Full Time workings and all requests relating to Rotation and placement management for doctors in training. 

Excellent communication skills are essential as we liaise closely with the Training Programme Directors (TPDs) who are the educators (Consultants) of our postgraduate doctor workforce, and the Medical Staffing teams (Trusts) where they are training.

You will also need to have a keen eye for details and data quality as mistakes in our database could result in doctors showing up to the wrong hospital, or not being paid correctly.  We currently look after approximately 10,000 junior doctors in training pathways. 

Main duties of the job

As an administrator in the Programmes Team, you will request rotation information from the Training Programme Director (TPD - Consultants) and input this information on to our database. You will be expected to check these rotations for errors, query any issues, and even challenge TPDs where needed. Diplomacy and problem-solving skills will be key.

Our doctors can apply to work less than full-time or take breaks from training. Both are time sensitive applications with impact on external stakeholders. You will be responsible for processing these for your given specialties and so will need to be able to prioritise well, especially during the busy rotation periods.

In addition, our team is often the first point of contact for our doctors and you will need to monitor a busy e-mail inbox and respond to a wide variety of queries.

Working for our organisation

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS a great place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Detailed job description and main responsibilities

Please see the job description and person specification for the essential and desired responsibilities for this role.

Person specification

Qualifications

Essential criteria
  • GCSE grade C or above (or equivalent) in English & Maths
  • Formal qualification or training / intermediate knowledge of Microsoft Office Applications or can demonstrate extensive use and understanding of these applications (e.g., Word, Excel)
Desirable criteria
  • National Recognised qualification in business/office administration at level 3 or above

Knowledge & Experience

Essential criteria
  • Significant demonstrable experience of working in an administrative/support role
  • Significant demonstrable experience of using Microsoft Office Applications, Microsoft Windows, Email, and the Internet. (Intermediate level.)
  • Understanding and knowledge of the Data Protection Act, Freedom of Information Act, Information Governance, and confidentiality issues.
  • Experience of effectively communicating routine information using clear and appropriate formats
Desirable criteria
  • Experience of working in a team environment
  • Experience of working to set protocols and procedures.
  • Experience of working to deadlines

Skills and Capabilities

Essential criteria
  • Provide and receive routine information orally, in writing or electronically to inform work colleagues or other external contacts and to assist in undertaking the role. This information may be complex or of a sensitive nature.

Values & Behaviours

Essential criteria
  • Champion equality, diversity and inclusion (EDI) and be proactive in the promotion of equality, diversity and inclusion to ensure that EDI is embedded into their working culture, behaviour, values and practice

Employer certification / accreditation badges

Apprenticeships logoMindful employer.  Being positive about mental health.Disability confident committed

Documents to download

Apply online now

Further details / informal visits contact

Name
Hilary Williams
Job title
Training Programmes Deputy Manager
Email address
[email protected]
Telephone number
01212132175
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