Job summary
- Main area
- HR Employee Relations
- Grade
- NHS AfC: Band 3
- Contract
- 7 months (Fixed term to 31/03/25 - secondment only for current NHSE employees)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-CDO-6560369-E-A
- Employer
- NHS England
- Employer type
- NHS
- Site
- Wellington Place
- Town
- Leeds/London
- Salary
- £24,071 - £25,674 per annum (exclusive of London weighting)
- Salary period
- Yearly
- Closing
- 25/11/2024 23:59
Employer heading
Business Support Assistant
NHS AfC: Band 3
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
As a Business Support Officer, you'll play a pivotal role in providing efficient administrative and Business this HR&OD Employee Relations team. Your responsibilities will encompass wide and varies business administrative support to ensure seamless operations and the highest standards of service delivery.
The Business Support Officer will provide business administrative support that will assist in the mechanisms that aim to motivate employees and reinvigorate their passion or work ethic and increase effective leadership throughout the organization. The post holder will work as part of a team in delivering an efficient and effective Business Management Support service.
Main duties of the job
Provide efficient and effective administrative support to the senior members of the team through some or all of the following:
• Organising and planning events as directed, providing all necessary supporting in local materials.
• Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.
• Provide support to senior team meetings including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings
• Undertake the organisation and planning of events as directed.
• Organise travel arrangements for the wider team, booking rail and accommodation in accordance with policy.
• Gather information and undertake enquires for the team and the wider group as and when is necessary. Service Improvement
• Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members.
• Create databases and spreadsheets. Input, monitor and check data produced and required for on-going and finite activities.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Detailed job description and main responsibilities
Act as a point of contact for teams, dealing and responding effectively with complex queries from a wide range of stakeholders
• Be the key point of contact for enquiries and advice for the team
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
• Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
• Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
• Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings.
• Working together with other administrators/PA’s across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators’ general duties. Finance and Resources
• Provide cross cover for colleagues as required. Policy and Service Development
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person specification
Skills
Essential criteria
- Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
- Be proficient in Microsoft Office Package
Desirable criteria
- Significant secretarial / administrative experience
Knowledge
Essential criteria
- Good working knowledge of administrative processes and procedures.
- Previously worked in similar position within a healthcare of public sector environment.
Desirable criteria
- Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
Qualifications
Essential criteria
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification.
Desirable criteria
- Equivalent level of significant equivalent previous proven experience.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Scott Kemp
- Job title
- Programme Manager
- Email address
- [email protected]
- Additional information
Please contact me via email if you had any additional questions that cannot be answered from the job description.
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