Job summary
- Main area
- Delivery Management
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-WTE-6737300-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Any NHSE Location
- Town
- Leeds
- Salary
- £53,755 - £60,504 per annum (exclusive of London weighting)
- Salary period
- Yearly
- Closing
- 12/11/2024 23:59
Employer heading
Delivery Manager
NHS AfC: Band 8a
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
The Trainee Information Systems (TIS) Programme supports and develops a range of products and services that help users manage the administration of NHS trainees and learners who are supported by NHS England, such as postgraduate doctors in training, often called junior doctors.
We are expanding our multi-disciplinary product teams and embracing user-centred design within the context of the Government Digital Service Standard.
As a Delivery Manager, you will drive the delivery of digital products and services at pace. You will build, motivate and support the product team and ensure that they are focused, responsive and delivering value. You will use a range of agile methodologies to remove obstacles and blockers which hinder delivery progress and deliver products and services in an iterative way.
You will have a clear understanding of delivery methods and practices. We expect you the postholder to be working with stakeholders and users, breaking down barriers and planning at a high level, and at a detailed level where necessary. You will be able to work within the product team, and across other product teams and functions, as well as with third party, especially in managing and supporting shared dependencies and goals.
TIS is a national team and although we have two “hubs” in London and Manchester, you can base yourself from any NHS England office across the country subject to approval.
Main duties of the job
The Delivery Manager will be responsible for one or more products and services within the TIS programme and will work in an agile multi-disciplinary product team with a focus on user-centred design. You will support and motivate the team to achieve outcomes and delivery that meets are users’ needs. Specifically, you will:
- Deliver high quality digital products to end users using appropriate methods.
- Use agile development methodologies and user centred design.
- Use of tools and methods for measuring and estimating work, and for predicting and planning the future schedule of work, within the context of agile delivery.
- Ensure the team are working in a high-performing and multi-disciplinary team way with high levels of personal trust and empowerment.
- Plan, support or manage user and stakeholder engagement and communications.
- Have familiarity, or build understanding, of technical processes, such as continuous integration and delivery and test or behaviour-driven development
- Have familiarity, or build knowledge, of technical tools such as Git and automated monitoring
- Remove blocks to work progression.
- Develop and manage collaborative relationships within the team, with other product teams and more widely across services.
- Using knowledge of agile and the GDS Service Standard / user centred design to drive transformation and the improvement of products and services.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Detailed job description and main responsibilities
Responsibilities:
- Support, motivate and facilitate the product team to deliver digital products and service, that are developed using agile methods, and in line with user-centred design principles.
- Keep stakeholders and users informed.
- Work closely with other delivery managers (or product managers) to manage cross-product dependencies.
Essential criteria:
- Delivery management of digital products, or similar product delivery.
- Creating and supporting a multi-disciplinary team.
- Engaging with users and understanding their needs
- User-centred design
- Digital delivery, such as aligned to the Government Digital Service (GDS) Service Standards.
- Agile working.
- Communications to a wide and variable audience.
- Building and maintaining key relationships.
- Strong negotiating skills.
- Change management.
- Monitoring and reporting on performance.
Desirable criteria – You may also have the following experience;
- Delivery management in an agile environment
- Supporting a multi-disciplinary agile team.
- Working with suppliers.
- Interpreting user feedback to inform change.
- Strategic service, or digital transformation involvement
We are aligning our job roles to the DDAT capability framework - https://ddat-capability-framework.service.gov.uk/role/delivery-manager
We currently have 2 x FTE aligned to this advert.
Person specification
Qualifications
Essential criteria
- Educated to Master’s level or equivalent with relevant professional development, certification, and membership of professional bodies.
Experience
Essential criteria
- Ability to deliver high quality digital products to end users by making things happen, planning and focussing on delivering value
- Experience of successfully building team dynamics - motivating and supporting the team, cohesion, and developing constancy of purpose
- Experience in using a range of tools and methods for measuring and estimating work, and for predicting and planning the future schedule of work
Knowledge
Essential criteria
- Knowledge of agile development methodologies, user centred design and government digital standards
- Knowledge of how to remove blockers and obstacles hindering progression by using a range of agile methodologies
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Anita Cheng
- Job title
- Business and Programme Delivery Manager
- Email address
- [email protected]
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