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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 32.5 hours per week
Job ref
354-AB-20792
Employer
Sussex Partnership NHS FoundationTrust
Employer type
NHS
Site
The Lighthouse Allen Centre
Town
Hove
Salary
£22,816 - £24,336 pa
Salary period
Yearly
Closing
16/07/2024 23:59

Employer heading

Sussex Partnership NHS FoundationTrust logo

Team Administrator/Receptionist

NHS AfC: Band 3

Welcome from our Chief Executive

Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

Are you looking for an exciting opportunity working in the field of Complex Emotional Relational Needs. 

We are looking for someone who has enthusiasm to learn (however experienced) and to be part of a  supportive team where everyone is valued.

Main duties of the job

The Lighthouse (Specialist Complex Emotional Relational Needs (Personality Disorder) Service)   is looking for a  Administrator/Receptionist to work 32.5 hour per week.

As a Team Administrator/Receptionist, you should have strong organisational and communication skills and be able to work closely and collaboratively with clinicians and managers and strive for high quality standards both personally and for the service.

You will be responsible for sending out routine correspondence to members, managing queries, maintaining accurate records, and assisting with tasks being undertaken by the Lighthouse Team. You will be responsible for sending out routine correspondence to members, managing queries, maintaining accurate records, and assisting with tasks being undertaken by the  Lighthouse Team.

Working for our organisation

The Lighthouse is a specialist service delivered in partnership by Sussex Partnership NHS Foundation Trust, Southdown and Mind. 

We provide intensive therapy to people with personality disorder/complex emotional and relational needs, using mentalisation based treatment, peer involvement and a groups-based approach. Therapy takes place in a therapeutic community setting across three days.

We have a clinical lead and team managers, art therapist, nurses, occupational therapists, psychologist, recovery advisors and peer support, and a volunteer coordinator, who work together to deliver the range of treatments.

Detailed job description and main responsibilities

  • To provide an efficient and comprehensive secretarial/ administrative service to the team .
  • To include audio/copy typing of clinical reports, manuscripts and other correspondence.
  • Draft letters and emails as appropriate.
  • Printing, scanning and post duties.
  • Contact  with members and their families, doctors, other health professionals and the general public on the telephone and via email.
  • To manage diaries, and book in patient appointments.
  • To  update and maintain accurate records on data entry systems.
  • To be proactive in organising and prioritising workload, managing own time effectively, highlighting  problems as they arise and proposing possible solutions within available resources.

Successful candidates will have an NVQ 3/RSA 3 qualification or demonstrable experience within this field and have a genuine interest in developing a career within mental health services, specifically the complex emotional relational needs 

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent experience RSA 3 or equivalent experience and evidence of further practical experience or equivalent Good standard of secondary education; GCSE at Grade C or above or equivalent
  • PC skills and knowledge of Microsoft Office software

Knowledge/Experience

Essential criteria
  • Previous reception and switchboard experience
  • Experience of working with the public

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy Chambers
Job title
Clinical Team Manager
Email address
[email protected]
Telephone number
03003040069
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