Job summary
- Main area
- Estates
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 354-EF-20289-B
- Employer
- Sussex Partnership NHS FoundationTrust
- Employer type
- NHS
- Site
- Amberstone Hospital
- Town
- Hailsham
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 11/03/2025 23:59
Employer heading
Catering & Hospitality Assistant Manager
NHS AfC: Band 5
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
The post-holder will report to The Catering Manager and will deputise for the Catering Manager on all catering aspects of the food service to ensure that the delivery of a high quality and cost- effective catering service for patients is provided.
The post holder will be responsible for coordinating, planning and overseeing tasks and operations within the catering team covering activities across East and West Sussex ensuring that services delivered are performance monitored, quality assured and compliant and that the internal operational staff are able to effectively deliver the required care through patient feeding.
The postholder will work with the Facilities Managers, Facilities Supervisors and Clinical Managers to ensure the delivery of a compliant catering service and manage the production processes ensuring that all control procedures are consistently followed together with ensuring stock is controlled and costs minimised.
The post-holder will ensure that all work is undertaken in accordance with Trust Standard Financial Instructions, and in compliance with all relevant Health and Safety requirements.
Deputise in the absence of The Catering Manager
This post is to cover East Sussex - Hailsham/Eastbourne/Hastings
Main duties of the job
· • Development of relationships with clinical managers and patients to ensure and promote Trust confidence with food service and the Catering department and to discuss dietary requirements submitted by patients to ensure the correct food is provided.
• Deliver managerial professional control of food service, to ensure patients are offered a choice of nutritious meals and snacks, appropriate for their health needs and religious dietary requirement and general facilities services and contracts to a high standard within designated area of responsibility. Provide management and provision of high standards of food quality from point of purchase to meal preparation, cooking, and service, ensuring quality control process throughout.
• Deliver quality food services to patients and staff monitoring the provision of these services against agreed standards ensuring remedial action is taken to rectify shortcomings in service delivery.
• To conduct and to monitor weekly/monthly hygiene audit score and ensure action is taken to rectify failing scores. Assist in the formulation of plans, objectives, and implementation of associated actions to meet the Directorate’s Business Planning process.
• Engage with Ward Managers and other nursing colleagues to ensure services are appropriate to the needs of each ward/patient area. To provide information and advice to staff, service users and visitors (customers) regarding facilities services, e.g. the patient meal service
Working for our organisation
We understand that job seekers today are looking for more than just a pay check. That's why we are proud to offer a comprehensive benefits package t Here are just some additional details about the benefits we provide to our employees:
- NHS Discounts: Our employees can take advantage of a range of discounts across the NHS, including discounts on travel, shopping, and leisure activities.
- Generous holiday entitlement: Starting at 27 days + 8 bank holidays.
- Flexible Working Patterns: We understand that you have other responsibilities outside of work, which is why we offer flexible working patterns to help you balance both your personal and professional lives. If it works for you and works for the role, we'll do our best to make it happen.
- NHS Pension Contributions: You can rest easy knowing that we're contributing towards your future retirement with one of the most respected pension schemes in the UK.
- Child Care Vouchers: We know how expensive childcare can be, that's why we offer child care vouchers to help our employees .
- Excellent Training and Development Opportunities: We believe in investing in your professional development, which is why we offer a range of training and development opportunities to help you grow and develop in your career.
We believe that our benefits package reflects our commitment to our employees' well-being and development, and we offer a range of benefits that make us stand out as an employer of choice in the healthcare industry.
Detailed job description and main responsibilities
2. Resource Management
Manage all people and non-people resources in a way that maximises the benefits for the Trust. This will include:
• To demonstrate the Trust's values in everything you do
• To source suppliers, obtain quotations and raise purchase orders for catering services in line with SPFT financial guidelines
• Report catering expense performance regularly to the Catering Manager
• To support the management of the catering budget set for non-pay expenditure, ensuring all identified cost improvement targets are met
• Contribute to the quarterly business reviews with contract providers
Manage the catering department within prescribed budgetary limits and maximise of Trust income from provision of meals and snacks and minimise food spoilage and wastage.
• Annual review of available resources to incorporate changes made in line with value for money, audit recommendations.
• Ensure good stock rotation, monthly stock take/audit and security of stock.
• Ensure staff are educated and comply with hygiene, health, and safety legislation to protect themselves, colleagues, service users, staff and visitors including the education of other staff groups such as nursing staff when required.
• Identify development potential training needs of all facilities staff that prepare & serve food
• Ensure that staff that prepare & serve food have appropriate refresher training on food hygiene as is required.
• Check all food temperatures are being maintained to comply with the statutory requirements both within catering establishments and at point of consumption
• Regularly check hygiene standards in all Trust catering premises and check where appropriate
the standards of supplier's operations
• Consider and review changes in service provision to meet changing service requirements more appropriately and to be responsible for price changes within the cafes.
• Implement a programme of customer satisfaction reviews at ward level and monitor the service delivery standards taking any action appropriate to make improvements
Provide effective managerial leadership to ensure proper motivation of staff through effective communications.
• Develop effective working relationships with ward staff through regular contact and actively promote informal and formal channels of communication with other Trust departments, visitors, and patient groups to ensure services are responsive to service user needs.
• Develop evidence based working practices to improve standards of food safety, quality, service, and cost effectiveness trust wide, making best of existing resources.
• Make recommendations to the Trust Catering and Hospitality Manager about catering developments and innovative ideas for trust wide catering service improvements, via attendance and contributions at service user and staff meetings.
• Assist in Trust wide catering developments, make assessments, providing written reports and implement new ways of working across the Trust.
• Undertake the Trust’s corporate and local induction and maintain your learning and compliance with training requirements for your role.
• Participate in supervision via agreed review and appraisal mechanisms.
• It is mandatory for all professionally qualified staff and clinical support staff to actively participate in supervision as an integral part of their professional development.
• To maintain personal & professional development to meet the changing demands of the role, participate in appropriate training activities & encourage & support staff in their development & training
Person specification
Qualifications
Essential criteria
- Minimum Level 2 Food Hygiene
- Vocational qualification level 4/5 or relevant experience
- Full UK Driving Licence
Desirable criteria
- Level 3 Food Hygiene
- Allergen Food Training
Knowledge/Experience
Essential criteria
- Understanding of performance and data analysis
- Experience of auditing and monitoring of services
- Experience of computer software (MS Word/Excel/ bespoke software)
Desirable criteria
- Knowledge of working in the NHS
Communication
Essential criteria
- Excellent communication and interpersonal skills
- Ability to deal with frequent interruptions
- Ability to deal with complaints/problems with tact and understanding
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Dagger
- Job title
- Catering Manager
- Email address
- [email protected]
- Telephone number
- 07770856913
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