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Job overview

Job summary

Applications are invited for the Service Manager role for Plastics, Burns and Trauma Directorate.

Responsible and accountable for the day to day operational services of the Business Units, supporting General Manager in the delivery of the access targets and clinical standards on behalf of the Trust.

To actively participate in the development of services ensuring the efficient and effective use of resources in delivering high quality patient-centred care.

Support the General Manager to ensure Business Units deliver planned levels of activity, whilst delivering of agreed performance targets within the Business Units.

Support the management of all non-medical staff within the Plastics Business Unit, ensuring that all clinical rotas are well managed across the units.

Ensure that financial balance is achieved within areas of responsibility and support in identifying and delivery of cost improvement programmes year on year.

To ensure that operational processes are in place and fit for purpose.

Main duties of the job

Main duties of the job

Supporting the General manager in delivery of all associated access targets and clinical standard indicators, including the responsibility for ensuring utilisation and delivery of information management and technology initiatives within the business unit including eRS, electronic document management.

Responsibility for ensuring SOPs are in place and delivered for all appointment and booking processes pertaining to the business unit.

Establish communication networks within and outside the Business Unit, responsible for the recruitment selection and appointment of all non-medical staff working within the Business Units.

To be responsible for all staff performance issues such as disciplinary, capability and sickness problems within the Business Unit.

Create and present appropriate papers and reports to Operational Team; making contribution to corporate policies and strategy.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC.  A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care. 

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.