Job summary
- Main area
- Corneo Plastics Failsafe Officer
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 276-6397015-JT
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Hospital
- Town
- East Grinstead
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
Failsafe Officer Corneo Plastics
NHS AfC: Band 4
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
We are currently looking for a self motivated, independent, organised and resourceful Failsafe Officer to work for the Corneo Plastics Department.
Reporting to the Service Coordinator and working closely with the other schedulers, Consultants and Medical Secretaries in order to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural and verbal, to be exchanged with patients/clients, relatives, staff or external parties.
Main duties of the job
We are looking for someone who is methodical, organised, has exceptional attention to detail, with the ability to plan. An excellent communicator both written and verbal is essential, as well as the ability to follow laid down processes and procedures whilst working in conjunction with RTT pathways and NHS target.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients, We regularly receive excellent results from patient satisfactions surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning.
Detailed job description and main responsibilities
The post holder will support in the provision of a safe and effective Ophthalmology failsafe service and provide a comprehensive, efficient and effective service to the department. The post holder will support the Ophthalmology team to develop and maintain risk stratification Standard Operating Procedure’s relating to patient pathways and follow up requirements. The post holder will work autonomously, reporting to the Service Co-ordinator and follow the precedents set in the role and guided by defined policies, protocols and procedures.
The post holder will also work as part of a Multi-disciplinary team and will provide expertise in the proactive management of Ophthalmology patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly. The Post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide consistent approach across the Trust, using standard operating procedures to ensure that functions of the role are carried out within given time scales
Person specification
Qualifications
Essential criteria
- • GCSE English and Maths or able to demonstrate knowledge within this field through practical experience
- • Evidence of continued role development
Experience
Essential criteria
- • Working in and with a multi-disciplinary team
- • Experience of dealing with general public/customer service
- • Awareness of patient confidentiality and General Data Protection Regulations (GDPR)
- • Previous administration experience
Desirable criteria
- • Working within a Hospital Trust
- • Experience of co-ordinating a patient / customer service
Skills
Essential criteria
- • Able to prioritise and manage own work and supervise others
- • Able to work on own initiative and under pressure
- • Proven time management skills
- • Excellent written and verbal communication skills
Desirable criteria
- • Looking to pro-actively develop skills and knowledge
Knowledge
Essential criteria
- • Knowledge and awareness of medical terminology
Desirable criteria
- • Knowledge of NHS performance/access targets
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Maltby
- Job title
- Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01342 414578
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
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