Job summary
Employer heading
Receptionist - Crawley
NHS AfC: Band 2
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
We are looking for someone who is friendly, engaging, confident and a good team player.
You will be able to work on your own initiative as well as working within a large team, to manage tasks to ensure the front reception area runs smoothly. You will be answering a busy non-emergency switchboard and dealing with Visitors face to face.
Main duties of the job
You will deal with postal deliveries (both internal and external), couriers, order various stock items for the building (such as stationery and beverages), and of course greet callers and navigate them to the appropriate department/person via a busy switchboard.
If you have excellent customer service and reception skills, and enjoy meeting people, then you will enjoy the challenge of working as part of this busy team.
Reception is open Monday to Friday 08.00hrs to 17.00hrs. We are looking for a permanent Receptionist to cover the following shifts Mon to Thursday 12.30 – 17.00pm and Friday 12.30 – 16.30 totalling 22 hours per week.
Working for our organisation
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years’ service pro rata)
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Detailed job description and main responsibilities
- Answering a busy switchboard
- Directing Visitors
- Ordering stationery and beverages
- Sorting incoming and outgoing post (both internal and external)
- Printing ID cards for new starters and expired cards
Person specification
Customer Service
Essential criteria
- Previous Telephone Switchboard Experience
- Customer Service Experience
- Previous Experience of handling multiple queries over the telephone
Desirable criteria
- Reception Experience
- Proven Experience in dealing with members of the public
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Justine Buckingham
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07825 011624
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