Job summary
- Main area
- Cardiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Some weekend working required)
- Job ref
- 203-EM594
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Warwick Hospital
- Town
- Warwick
- Salary
- £23,615 Per annum
- Salary period
- Yearly
- Closing
- 27/11/2024 23:59
- Interview date
- 06/12/2024
Employer heading
Cardiac Investigations Receptionist
Band 2
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
To provide an efficient reception, communication and information service for the Cardiac Investigations Unit, facilitating prompt communications in response to internal and external stakeholders, via phone, email and in person in a courteous and professional manner.
To provide a knowledgeable, high quality, resource efficient and customer friendly reception point to the Department.
Main duties of the job
To carry out clerical duties in all aspects of the computerised Health Records Service within the Warwick and Stratford Cardiac Investigations Departments giving support to patients, medical staff and the management process, maintaining an effective customer focused service.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
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Key Result Areas: |
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Principle duties will be amongst the following dependant on area of work Perform Reception duties as required: View the Clinics prior to starting, make a note of any changes and pass this information to the nursing staff Check which waiting areas are designated for each clinic in the session Register patients onto the computer system, check their details and make any amendments as necessary i.e.: addresses, ethnic codes, telephone numbers etc. Print new labels for patient case notes with these updated details Relay to the patients on arrival details of any clinic delays and direct the patients to the appropriate designated waiting area Book follow-up appointments for patients and complete transport request forms as appropriate Outcome all clinic lists ensuring all data is recorded correctly i.e.: future appointments/codes and enter ad-hoc appointments onto database Find and enter necessary information for ‘Missing Data’ and the ‘Un-Outcomed’ report Locate Inpatients for Visitors and direct Patients & Visitors to other Hospital areas Establish new system procedures as required Participate in audits To perform any other duties commensurate with the grade, as directed by the Team Leader or Lead Physiologist Liaise directly with other unit departments to give or obtain information, including the reporting of maintenance or supply problems
Perform Booking duties: Support the Booking Co-ordinators in contacting patients to attend appointments at short notice or when their appointments have to be cancelled or rescheduled if required. Accurately add patients to the appropriate inpatient or outpatient waiting list including processing inpatient booking forms and clinic outcome forms To book appointments and print off and send letters to patients i.e. confirmation letters, reschedule letters, did not attend letters as required Be aware of a patient’s 18 week pathway and the impact this will have when cancelling or rescheduling an appointment and ensuring the patient is informed.
Perform Call handling duties as required: Answer telephone in an efficient, prompt and polite manner Make appointment bookings using PAS and the E-referrals application of all New and Follow-up appointments within set guidelines Contact patients to attend appointments at short notice or when their appointments have to be cancelled Deal with queries and liaise with the Dedicated Clerks and all grades of staff in relation to appointment queries or slot capacity issues and transfer callers to relevant extensions where necessary Liaise with reception staff, notifying them of patient cancellations on the day of clinic Arrange transport/Interpreters for follow-up appointments where necessary Keep documentation up to date including clinic codes
Perform Registration duties as required: Register and change patient details which are incorrect on PAS – inter trust transfer process Process Referrals and all aspects therein. Input referral data onto the PAS system/referral database as required incorporating RTT status Open and stamp post, check emails and distribute accordingly Print the e-Referrals Service referral letters Scan referral letters onto the relevant database
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Person specification
Qualifications
Essential criteria
- Good general education
Desirable criteria
- Previous knowledge of PAS an advantage
- NVQ Customer Service 2
Experience
Essential criteria
- Previous clerical experience
- NHS experience
Desirable criteria
- Experience of customer service
Skills
Essential criteria
- Articulate and able to communicate clearly: verbally and written
- Good interpersonal skills – able to work as a team.
- Able to use initiative and show practical skills and dexterity
- Knowledge and use of outlook, excel and word
- Excellent telephone manner
Desirable criteria
- Competent to communicate with all grades of staff and public
Personal Qualifications
Essential criteria
- Responsible and reliable
- Able to work effectively as a team member
- Co-operative and flexible
- Recognises own limitations
- Receptive to change
Other Job Requirements
Essential criteria
- Keen to develop personal skills
- Good work attendance
- Able to change duties at short notice
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Farley
- Job title
- Lead Cardiac Physiologist
- Email address
- [email protected]
- Telephone number
- 01926 495321
- Additional information
Ext 4127
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