Job summary
- Main area
- Beaumont Ward/Clinic Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 23 hours per week
- Job ref
- 203-FH884
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Warwick Hospital
- Town
- Warwick
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 19/07/2024 23:59
Employer heading
Ward/Clinic Clerk - Beaumont Ward
NHS AfC: Band 2
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
23 hours per week - Thursday & Friday 7.30am - 8pm
We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women’s Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area EPAGU. The ward is evolving becoming a more dynamic workplace which requires the correct applicant.
The ward has 14 In-patient beds, 2 of which are SDEC (Same Day Emergency Care) beds and attached to the ward is an emergency unit - EPAGU (Early Pregnancy and Gynaecology Assessment Unit). The ward/clinic clerk will be expected to work for Thursday and Friday 7.30am - 8pm. The successful candidate will work both on the ward and in the clinic throughout your shift.
Gynaecology/Early Pregnancy experience is desirable and candidates must have a good understanding around sensitive subjects such as miscarriages. There are several support networks available, as a trust we endeavour to support new and existing staff members. It is also desirable to have previous administration experience and knowledge of the systems used within the hospital.
Main duties of the job
The role of the Ward Clerk role is multi-faceted. The Ward/Clinic Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Main Duties
Answering any telephone enquiries in a polite and efficient manner
Filing results in patient files
Ordering patient files and notes
Ensuring that all patients have up to date VTE forms
Maintaining up to date information on the Trust’s computer systems (e.g. Healthroster, Lorenzo and Digit)
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records and x-rays
Booking patient transport as required
Booking and rescheduling patient appointments when required
Direct admissions to the ward
Photocopying, scanning and faxing documents as required
Provide clerical support to the Ward Manager
Deliver referrals to the relevant departments
Make any relevant follow up appointments for patients
Assist with lunchtime service
Log any maintenance work as when required
Demonstrates own work duties to new starters
Inputting Safecare data
Meet and greet patient and relatives in the ward and in the clinic
Input referral details onto Badger
Answer phone and take referrals in EPAGU
Input data onto Dashboards in the clinic
Restock and Order supplies for the ward/clinic
Service Improvement and Audit
To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.
To provide clerical support to the nursing staff on the ward for audits that they carry out.
To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department
Housekeeping Duties
To order stationary and general supplies to ensure the ward area is adequately covered
To ensure the nursing station/ward clerk area are kept generally tidy
Communications and Working Relationships
To communicate with others in a polite and courteous manner at all times
The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public
The post holder should maintain patient confidentiality at all times
The post holder will be expected to act in accordance with all Trust policies and procedures at all times
Person specification
Qualifications
Essential criteria
- Must have basic literacy and numeracy skills
- Can provide evidence of basic computer and keyboard skills
Desirable criteria
- Must have knowledge of the patient admin system (Lorenzo)
- 4 GCSE’s or equivalent
Experience
Essential criteria
- Experience of customer service
Desirable criteria
- Previous ward clerk experience
Skills
Essential criteria
- Demonstrates an understanding of confidentiality
- Able to communicate clearly; both in writing and verbally.
- Demonstrates good interpersonal skills – able to work as a team
- Demonstrates an understanding of the importance of good-housekeeping in health care
- Demonstrates an understanding of the importance of quality in health care
- Able to organise own work plan
Personal Qualities
Essential criteria
- Responsible and reliable
- Demonstrates compassion when assisting patients, relatives & carers
- Demonstrates ability to be co-operative and flexible
- Demonstrates initiative in difficult situations
- Demonstrates recognition of own/role limitations
Other
Essential criteria
- Demonstrates a commitment to personal development
- Demonstrates understanding of flexibility in order to meet service requirements
- Some light physical effort may be required for carrying e.g. patient notes
- There may be some occasional exposure to emotional situations
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Jenkins
- Job title
- Beaumont Ward Manger
- Email address
- [email protected]
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