Job vacancy: Digital Communications Assistant, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Digital Communications
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 230-44651105-CORP-A

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital
Town: Nuneaton
Salary: £25,147 - £27,596 pa
Salary period: Yearly
Closing: 14/07/2024 23:59

Digital Communications Assistant

NHS AfC: Band 4

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

• Support the communications team in generating creative, engaging and concise content for all digital communications channels including social media, staff newsletter, MyGeorge App, digital screensavers, digital screens, website and extranet - advising content providers on potential material

• Responsibility for the day-to-day editing and maintenance of our website and extranet, ensuring that content is regularly reviewed and updated.

• To provide relevant advice and support to colleagues within the Trust as appropriate, from accessibility to photography guidance.

• To support the Communications Team with the creation of high-quality video and photography

• Adapt appropriate content for a wide range of audiences maximising the use of web and social media platforms.

• Monitoring of latest developments in social media and digital to ensure the Trust is using the latest technology to ensure effective communications

• Embed appropriate evaluation tools to monitor and adjust the effectiveness of key platforms.

• Be up to date with changes in the law, which reflect online issues and be alert to potential legal pitfalls.

• Dealing with a range of telephone enquiries, maintaining office systems and covering for other team members when necessary.

• Maintenance and development of relevant databases, surveys and digital innovations - advanced skills to design/produce presentations/print media

• Liaise with design agencies/printers for creative/promotional materials ensuring the trust standards are maintained and any orders are within the procurement/finance guidelines.

• Providing advice to all services on issues relating to maintenance and correct use of George Eliot Hospital and NHS branding guidelines.

• Work with Foundation Group partners to develop and share content which aligns with our organisational requirements.

Person specification

Qualifications and Professional Training

Essential criteria

Diploma and/ or an appropriate professional qualification
Willingness and ability to learn new skills

Desirable criteria

Degree in related field
Evidence of on-going professional development

Skills and Abilities

Essential criteria

Establish and maintain excellent working relationships with key stakeholders
Work with a range of staff to help create good quality content
Ability to interpret complex information and tailor it for internal and external audiences
Ability to create accessible digital content for the Trust’s service users and external stakeholders
Attention to detail and effective proofreading skills

Desirable criteria

Excellent project management skills

Personal Qualities

Essential criteria

Ability to work as part of a team
Ability to work under own initiative and under pressure
Ability to prioritise workload and respond efficiently to urgent requests
Personal integrity; dependability and reliability
Ability to adopt a flexible approach to work when required

Experience and Knowledge

Essential criteria

Experience of using content management systems to maintain websites
Producing content for digital platforms
Knowledge of web accessibility standards and best practice techniques
Knowledge and experience of producing high quality and accessible
information for the public and service users
Knowledge of how to write effective web content
Knowledge of user experience insight, analytics

Desirable criteria

Experience of working with a wide range of people at all levels
Experience of a wide range of digital publishing platforms
GDPR best practice for digital publishing
An understanding of the workings of the NHS, the challenges it faces and the context in which the Trust operates

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Mindful employer. Being positive about mental health.

Documents to download

Apply online now

Further details / informal visits contact

Name: James Turner
Job title: Head of Communications
Email address: [email protected]
Telephone number: 02476 865383

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Job summary

Employer heading

Digital Communications Assistant

NHS AfC: Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications and Professional Training

Essential criteria

Desirable criteria

Skills and Abilities

Essential criteria

Desirable criteria

Personal Qualities

Essential criteria

Experience and Knowledge

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

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