Job summary
- Main area
- Credit Controller
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 230-27305952-CORP-CC-A
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- George Eliot Hospital
- Town
- Nuneaton
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 12/01/2025 23:59
Employer heading
Credit Controller
NHS AfC: Band 4
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Job Title: Credit Controller
Hours per week: 37.5 hours per week (Monday to Friday)
Perm/Fixed Term: Permanent
Salary: £26,530 - £29,114 per annum
Closing Date: 12th January 2025
Interview Date: 20th January 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
As part of Shared Financial Services supporting George Eliot Hospital, South Warwickshire University Hospital and Wye Valley Hospital NHS Trusts', Innovate and Clinical Services the Credit Controller will be responsible for managing the debts of creditors ensuring timely payments are made in a manner which ensures a high quality standard of service and customer satisfaction.
Duties will include; reconciling invoices, resolving account queries and managing escalated debt recovery; ensuring consistency of collection decisions and procedures between accounts receivable department, finance control and management, accurately and in accordance with the SFI's and the departments internal credit control procedures.
Main duties of the job
Acting on behalf of the Trusts' to recover outstanding payments from all sectors of the business, the successful Credit Controller must be comfortable communicating clearly with NHS, Commercial and Private Individuals. Skills must include familiarity with accounts receivable procedures, regulations and reconciliation of accounts.
- Establish and maintain regular communications with clients.
- Maintaining accurate records and have experience in problem solving and negotiation skills towards payment resolutions.
- Processing irreconcilable debts for appropriate action through approved escalation steps.
- Delivery of monthly summarised debtors ledger position.
- Maintain an effective working relationship with other staff and departments to ensure delivery of a professional service.
- Reporting to management on outstanding issues and potential debtor problems.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Detailed job description and main responsibilities
- Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trust’s Standing Financial Instructions and internal office procedures.
- Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices.
- Maintain monthly ledger reports to support resolution of all debts under query.
- Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
- Maintain appropriate records in client accounts of interactions, such as payments, queries or resolutions in place.
- Reply promptly to client questions and concerns received by telephone or via written communication.
- Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions
- Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
- Ensure account statements, Invoices and reminders to be forwarded to clients each month, updating records when necessary.
- Establish and maintain regular communications with clients to facilitate periodic payments.
- Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS
- Work as effectively for all responsibilities during hybrid home / office attendance.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Experience and Knowledge
Essential criteria
- Minimum 2 years’ experience in a credit control role
Desirable criteria
- Previous experience within an NHS Finance environment
- Experience supervising staff
- Knowledge of Agreement of Balances within the NHS
- Knowledge of VAT input and output regulations
- Knowledge of VAT input and output regulations within NHS
Qualification and Professional Training
Essential criteria
- Possess a pass in GCSE English and Mathematics or Accounting or equivalent qualification (grade C or above)
- NVQ Level 4/AAT Technician Level (or equivalent qualification) or 3 years finance office experience
Skills and Abilities
Essential criteria
- Speed, accuracy and attention to detail
- Numeracy
- Ability to create and use spreadsheets – Excel – pivot and lookup tables
- Ability to use Microsoft Office packages: Word and Outlook
- Ability to understand and interpret information
- Standard keyboard skills
- Excellent communication skills – both orally and in writing
Desirable criteria
- Ability to use financial packages – ability to use Integra
- Ability to use Integra software
- Standard keyboard skills - Typing/word processing qualification or proficiency/ECDL qualification
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Julie Starkey
- Job title
- Finance Services Manager
- Email address
- [email protected]
- Telephone number
- 07786 660768
- Additional information
Office number 02476 865640
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