Job summary
- Main area
- Logistics Support Technician
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 880-6403380
- Employer
- Arden and GEM Commissioning Support Unit
- Employer type
- NHS
- Site
- Ilkeston Hospital
- Town
- Ilkeston
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
IT Logistics Support Technician
NHS AfC: Band 3
Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.
Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.
Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.
Job overview
An opportunity has arisen to join the IT team in Lincoln as a logistics support technician.
This is a perfect entry-level job for someone who has recently qualified from College, or University and are looking to get that experience in the NHS IT. You will need to coordinate and complete logistical collections, deliveries and deployments for our customers and provide support to the IT service delivery team.
We are looking for a self-motivated individual that prides themselves in working to high standards to meet customer and SLA requirements.
Main duties of the job
The role will require a logical and methodical mind, with attention to detail to manage, monitor and track IT stock across different sites, working with colleagues in different regions to manage deliveries, deployments and disposals.
The post holder will be part of an integral team, supporting the wider logistics service and the local engineering teams, including the delivery and installation of simple IT items and preparing PCs and laptops with a basic image.
The post would be suitable for someone with entry-level knowledge of IT who would like to gain further knowledge and experience working in the field as part of their career progression.
Working for our organisation
- You will be part of a busy and supportive team that offers a meaningful and engaging career.
- Competitive salary
- Support with your career goals while nurturing a healthy work-life balance
Detailed job description and main responsibilities
- To Co-ordinate and schedule logistics collections in the geographical area covered by AGEM’s business.
- To upgrade and administer builds with the build team.
- To manage disposal levels and arrange for collection of redundant items with the approved 3rd party disposal company.
- Ability to work effectively as part of a team and build and maintain constructive relationships with a broad range of internal and external stakeholders.
- Accuracy and excellent attention to detail.
- Good oral and written communication skills
- Being proactive and able to make decisions or escalate issues when required.
- Adaptable to different situations.
- Self-motivation and driven to learn new technologies and skills.
- Maintaining an accurate inventory of IT hardware imaged and deployed in the organisation.
- To prioritise and manage PC and laptop imaging requirements ensuring that they are created within agreed timescales and in accordance with IT policies and procedures.
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or above or equivalent (including English and Maths).
- A level/advanced apprenticeship level 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable criteria
- Achieved Grades/Experience
- Evidence of continued professional development.
Knowledge
Essential criteria
- Demonstrable experience working in an IT environment and with computerised data systems.
- Experience working in an environment where confidentiality needs to be maintained, and information governance requirements apply.
Desirable criteria
- Experience in supporting internal or external customers.
- Experience in an NHS IT department.
- Experience with Microsoft Active Directory.
- Experience with Microsoft Deployment Toolkit (MDT).
Skills
Essential criteria
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem-solving skills.
Desirable criteria
- IT remote control software.
- A desire to expand IT knowledge and skills.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ben Winchester
- Job title
- Imaging and Provisioning Lead
- Email address
- [email protected]
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