Job summary
- Main area
- Pharmacy Homecare and High Cost Drugs
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 218-AC-B4-6452579
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
- Interview date
- 12/08/2024
Employer heading
Pharmacy Homecare Administrative Team Leader
NHS AfC: Band 4
Job overview
Administrative Team Leader (Band 4) - Pharmacy Homecare and High Cost Drugs
The Pharmacy department at UHCW NHS Trust is looking for an experienced, dynamic, enthusiastic, highly motivated, Administration Team Leader to join our busy Pharmacy Homecare and High Cost Drugs Team.
The Pharmacy Homecare and High Cost Drugs Administration Team leader leads and manages the pharmacy homecare and high cost drugs administration team and supports the Lead Pharmacist and Lead Technician for High Cost Drugs and Homecare to ensure that a comprehensive administrative service is provided.
The administration team plays a key role in liaising with patients, healthcare professionals, homecare service providers and other trust departments to provide high quality care and service to all patients.
**Interviews for this post are due to take place 12th August 2024**
Main duties of the job
Candidates must have excellent organisational, communication and interpersonal skills, experience of minute taking and agenda management, good working knowledge of Microsoft Office applications and work well under pressure.
Candidates must have the appropriate administrative experience to work closely with the existing team structure and offer the skills to support the further development of the service. They will be innovative with their vision in developing their team. They will also work efficiently by empowering staff and showing good leadership and coaching skills.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
Communication
1.Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example enquiries, via virtual calls, telephone or email.
2.Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. during times of conflict and aggressive or demanding behaviour.
3.Provide effective problem solving face to face, via virtual calls and telephone.
4. Attend HC safety huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
5.Communicate work procedures, motivating departmental staff to achieve objectives.
Analytical and Judgemental Skills / Freedom to Act
1. Be able to develop, implement and review working practices. Review, analyse and initiate changes to current systems and procedures to improve service delivery.
2.Work unsupervised on a daily basis, liaise regularly with team members and feeding back to the Senior technician – Homecare and High Cost Drugs
3. Ability to recognise situations that should be referred onto the Senior Technician – HC and HCD or appropriate member of the HCD/HC Team and take prompt and appropriate action.
4.Ability to investigate a variety of issues and propose appropriate solutions following Trust Guidance.
5.Deal with complex enquiries, practicing confidentiality at all times.
6.Identify and promote best practice and innovation to improve efficiency and productivity
For further details please see job description attached.
Person specification
Qualifications
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Experience
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Knowledge
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Skills
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kirsty Brady
- Job title
- Senior Pharmacy Technician
- Email address
- [email protected]
- Telephone number
- 02476 964785
- Additional information
For further information please contact Nikki Dunne (Lead Technician – Drug Utilisation/Financial/Information Reporting and Contract Performance Management) on: 024 7696 6772 or e-mail: [email protected] or Kirsty Brady (Senior Technician Homecare & High Cost Drugs) on 024 7696 4785 or e-mail: [email protected].
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