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Job overview

To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.

As an Administration Specialist you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve patient satisfaction. The primary objective is to provide.

• Primarily RTT Validator responsible for supporting the delivery of the Referral to Treatment target in accordance with national and local standards, policies and procedures.  
• Validation of patient pathways in relation to the admitted and non-admitted patient's performance, interpreting the RTT patient tracking reports.
•  Act as a source of advice and guidance regarding the service and to work closely with a number of key stakeholders including the 18 Weeks Manager, Booking & Scheduling Team and Operational Management.
• Excellent communication skills, ability to work on own initiative with attention to detail is a key requirement for this position.
• Excellent customer service.
• Effective and timely resolution of queries received.
• To support the Trust in providing quality care to its patients.

Main duties of the job

·         To act as a senior point of contact to ensure all RTT enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

·         To ensure, wherever possible, that all RTT documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This may include chairing team meetings and attending meetings as required.

·         Undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant data is collected and input accurately in line with Trust guidelines. These systems may include EPR, E-Referral, and Insite.

·         To suggest, implement and maintain an efficient office management system / procedure to enable the Department to optimise its standards of service. This will require effective time management, managing cover and leave arrangements, ensuring appropriate and timely communication with all relevant personnel and ensuring action points are raised and completed.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence^® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.