Job overview

To provide a specialised, comprehensive and confidential patient-centred administration and secretarial service to the Discharge Team in accordance with Departmental, Trust and National standards, policies and procedures.. To act as a source of advice and guidance regarding the specialty

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

1. To act as the first point of contact for dealing with enquiries and take action as necessary liaising with others as appropriate.
2. This will require: ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required.
3. To maintain an efficient administrative system; building good working relationships with appropriate internal and external departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Departmental Manager; manipulation and distribution of appropriate correspondence.
4. To ensure the effective organisation of all patients referred to IDT and partner services, sending appropriate copies of referrals to external organisations abiding by their processes and policies. This will require effective collaboration with external agencies, logging all referrals and updating the IDT database.
5. To assume responsibility for the day to day data collection for the Discharge Team informing the appropriate services of daily discharges. This will require: planning and monitoring activity levels of the team and informing the discharge team manager via reports.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.