Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 444-6699006A-CG
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Willenhall Primary Care Centre
- Town
- Coventry
- Salary
- £23,615 pro rota
- Salary period
- Yearly
- Closing
- 02/12/2024 23:59
Employer heading
Admin Support - Band 2
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack - final version - digital (canva.com)
Job overview
Part-time Admin Support based at Willenhall Primary Care Centre, Coventry
Previous Applicants Need Not Apply
Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with a comprehensive understanding and experience of working in a busy office environment to join our Perinatal Mental Health Team.
Assist in the provision of an effective administration team and work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.
To ensure that a high standard of customer care is provided in all telephone and admin duties using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.
Main duties of the job
Previous Applicants Need Not Apply
The post holder will be providing efficient and comprehensive support to the Perinatal Team administration, clinicians and managers which includes inputting of referrals into the service and preparing documents in a timely manner for weekly multi-disciplinary team meetings.
Responsibilities will also include electronic patient record management (using Carenotes), scanning, printing, uploading, managing complex/sensitive phone queries, booking/generating clinic appointments/letters and data inputting.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
· generous annual leave entitlement which increases during your time with us
· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
· wellbeing support, including an in-house counselling service, external helpline and more
· staff networks and support groups
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
Skills and Experience
We require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls, as well as previous busy office experience.
The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.
Knowledge and experience of Microsoft Office systems would be an advantage however, training will be provided for in-house systems such as Carenotes, ESR, Tracking etc.
You will work on your own initiative and organise your own workload, as well as that of others, meeting deadlines, and responding professionally to enquiries both internally and externally to the organisation.
The Successful candidates will require completion of an on-line training modules.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person specification
Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths)
Desirable criteria
- QCF Customer Service Level 2
Knowledge and Skills
Essential criteria
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to manage and prioritise own workload/use own initiative
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential criteria
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Beverley Veasey
- Job title
- Senior Admin Lead
- Email address
- [email protected]
- Telephone number
- 02476 212176
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