Crynodeb o'r swydd
Teitl cyflogwr
Telephonist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Trosolwg o'r swydd
An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.
Shift pattern.
Vacancy 1 37.5 hours |
|||||||
Week |
Mon |
Tue |
Wed |
Thu |
Fri |
Sat |
Sun |
1 |
0900-1700 |
0900-1700 |
0900-1700 |
1330-2130 |
1330-2130 |
OFF |
OFF |
2 |
0900-1700 |
OFF |
1330-2130 |
1330-2130 |
1330-2130 |
OFF |
1330-2130 |
3 |
OFF |
OFF |
0800-1600 |
0800-1600 |
0800-1600 |
0800-1600 |
0800-1600 |
4 |
0800-1600 |
OFF |
OFF |
0800-1600 |
0800-1600 |
1330-2130 |
0800-1600 |
Various shifts including weekend shifts & late shifts
Early 08:00-16:00
Late 13:30-21:30
- Interview Date 5 August 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Prif ddyletswyddau'r swydd
Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure.
Gweithio i'n sefydliad
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
- To respond to all emergency alarms and contact appropriate personnel.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Manyleb y person
Qualifications & Education
Meini prawf hanfodol
- Good standard of education (GSCE or equivalent qualification / experience)
Meini prawf dymunol
- RSA Level 2 or equivalent experience
Knowledge & Experience
Meini prawf dymunol
- BT trained or equivalent
- Busy switchboard experience
Skills & Abilities
Meini prawf hanfodol
- Good communication skills
- Accuracy skills
- Proven skills on switchboards
- To be able to work under pressure
- To be able to cope in emergency situations
- Ability to understand emergency systems
- Ability to problem solve
Meini prawf dymunol
- PC literate
- Good written skills
- Ability to support staff through continuous development
- Be able to accept and act upon direct instruction effectively
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Claire Reed
- Teitl y swydd
- Switchboard Supervisor
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01912138509
Rhestr swyddi gyda The Newcastle upon Tyne Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector