Job summary
- Main area
- 317 Patient Services Co-ordinators
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 317-2024-26-053
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £25,147 - £27,596 pro rata
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
- Interview date
- 21/08/2024
Employer heading
Discharge Flow Coordinator
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The Newcastle upon Tyne Hospitals has a unique and exciting opportunity to work as part of the Discharge Team. We are keen to recruit several Discharge Flow Coordinators to work flexibly on either a full or part-time basis. This role will play a key role in supporting the Trust’s commitment to improve the quality of patients discharge planning and ensure patients do not spend time in hospital when they could be at home.
As a Discharge Flow Coordinator, you will be responsible for a case load of patients, visit wards daily to talk to patients about their discharge planning and ensure all plans and tasks are in place. You will be trained to have kind and caring conversations with patients whilst they are still in our care. With excellent listening skills you will accurately record information that our teams need to help them continuously improve discharge.
If you are committed to the NHS, are good at organising your time and like working with people from a variety of backgrounds, then this may be the job for you.
- Interview Date Wednesday, 21 August 2024
- Full & Part Time Hours/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
As Discharge Flow Coordinator you will have daily contact with both patients, families, and staff, to ensure patients are safely discharged home from hospital on the day they are fit to do so by supporting staff to proactively plan discharge.
You will be trained to use our new data platform OPTICA and ensure that up to date information regarding each patient’s journey through the system is available daily and ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- To support and work with the Clinical lead, Complex discharge nurse specialists, Wards, Multi-Disciplinary Health and Social Care professionals, and the Bed Management Team identifying, screening and tracking patients through the hospital systems.
- Ensure that up to date information regarding each patient’s journey through the system is available daily.
- Coordinate and contribute to where necessary, specific case conferences to progress discharge plans as part of and on behalf of the Discharge Liaison team and in collaboration with Multi-Disciplinary Teams, and Adults and Communities colleagues.
- Ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
- To carry out duties as specified by Health and Social Care professionals such as completion of screening tools and the timely collection and collation of referral documentation.
- To provide comprehensive clerical and administrative support to the Team as required.
- To ensure that all National, Regional, Trust and Departmental policies and procedures are maintained within the remit of Delayed Discharges/Reimbursement protocols.
- To act as a resource to others providing discharge pathway information to Ward Staff, Multi-Disciplinary Teams, Adults and Communities colleagues, patients, relatives and carers.
- To organise and prioritise own workload ensuring the delivery of a high quality to patients through efficient use of time, communication and management skills.
- Participate in setting and monitoring local, written quality standards and protocols to maintain and develop the service.
- Use and participate in appropriate external and internal networks to enhance practice and to promote the department and the Trust.
- Management role within inpatient and outpatient services:
- Assist ward staff where appropriate and take a lead in resolution of conflict regarding discharge planning between patients, relatives/carers, Multi-Disciplinary Teams, and colleagues in Adults and Communities
- To assist with the development and progression of the service as directed by the Team Leader and Divisional objectives and strategies
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Qualifications & Education
Essential criteria
- • NVQ level IV or equivalent knowledge and experience
Knowledge & Experience
Essential criteria
- • Knowledge of a range of work procedures and practises
- • Knowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System
- • Knowledge of medical terminology
- • Previous experience in a healthcare setting
Desirable criteria
- • IT literate, ability to word process create and update documents and spreadsheets, use of Microsoft office
Skills & Abilities
Essential criteria
- • Ability to work to challenging deadlines
- • IT skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sharon Varley
- Job title
- Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 0191 2448870
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