Job summary
- Main area
- 317 Paediatric Surgery Specialty - RVI
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-30-002-A
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 16/09/2024
Employer heading
![The Newcastle upon Tyne Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/168.png)
Senior Waiting List Co-ordinator
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for a Band 4 Senior Waiting List Co-ordinator within the Family Health Board. If you are enthusiastic, organised and well-motivated we want you to join our newly established waiting list team.
This is an ideal opportunity to showcase your skills in supporting Children's Services to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience. This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met.
The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists for multiple specialities within Children’s Services. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach.
If you have a pro-active approach, are a problem solver and your passion is support and put the patient’s needs at the forefront, then this is the ideal role for you.
- Interview Date Monday, 16 September 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust’s waiting times and the Trust’s Patient Access Policy.
• NHS IT Systems
• NHS Waiting list experience/knowledge
• Knowledge of 18 Week pathways
• Patient confidentiality
• Previous supervisory experience
• Good communication skills
• Demonstrates problem solving skills
• Highly motivated and able to motivate others
• Patient Focused
• Ability to meet deadlines
You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.
The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail. The role is fast paced and you must be able to deal with sensitive and contentious information.
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
- The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Clinical Boards. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact. Patient confidentiality must be observed at all times.
- The post holder is the Supervisor to the Waiting List Office Team. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trust’s policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching
are managed under the supervision of the Admissions/Waiting List Manager.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Qualifications & Education
Essential criteria
- Management qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge & Experience
Essential criteria
- Significant NHS administration experience o Waiting list management o 18 Week Pathways o Patient confidentiality
- NHS IT system
- Previous supervisory experience
Desirable criteria
- Understanding of the NHS Plan
- Understanding of Professional Leadership Behaviours
- Completed Appraisal Course
Skills & Abilities
Essential criteria
- IT Skills to include office software packages
- Good communication skills o With the wider multi-disciplinary teams o Accommodate barriers to understanding
- Demonstrate problem solving skills
- Ability to meet deadlines
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jay Mather
- Job title
- Admissions Waiting List Manager
- Email address
- [email protected]
- Telephone number
- 0191 2825621
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