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Job summary

Main area
General Ledger and Reporting System Support Lead
Grade
Band 5
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (40% of working week required to be onsite)
Job ref
319-6385910JN
Employer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type
NHS
Site
Unit 8/9 Roseberry Court
Town
Stokesley
Salary
£28,407 - £34,581 per annum
Salary period
Yearly
Closing
04/07/2024 23:59

Employer heading

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo

Systems Support Lead

Band 5

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

  • Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
  • Support and connection through a variety of Staff Network groups
  • A range of flexible working opportunities
  • Generous annual leave and pension scheme
  • Access to lease car and home electronics scheme (qualifying criteria applies)
  • Opportunities to improve your professional development through our vast training programmes
  • On-site nursery places via salary sacrifice
  • Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy. 

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

 

 

Job overview

We are seeking a candidate to join our skilled System Support Team with a keen interest or proven expertise in writing and developing reports. Experience within the NHS is preferred but not essential. The Systems Support Lead will be responsible for System Support to the NEP Consortium, managing support requests within the NEP Service Desk, and mentoring Systems Support Officers, Assistants and Customer Service Support Team members.

By Joining NEP you get the absolute best of both worlds by working for a national ERP provider, whilst still being employed by and as such having the benefits of working for the NHS. You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Some of the benefits that would be available to you as a member of the NEP Team:

  • Minimum of 27 days annual leave, growing to 33 days, plus bank holidays.
  • Annual personal development review and plan to support your career aspirations.
  • Extensive staff health and well-being programme including access to our specialist Wellbeing Hub.
  • Support and connection through a variety of Staff Network groups.
  • A range of flexible working opportunities.
  • Generous NHS pension scheme.
  • Access to lease car and home electronics scheme (qualifying criteria applies).
  • Opportunities to improve your professional development through our vast training programmes.
  • Access to savings scheme via salary sacrifice with Northumberland Community Bank.

Main duties of the job

Collaboration is essential in this role, as the Systems Support Team works closely to investigate, manage, and resolve Service Requests within predefined timescales, adhering to NEP Service Level Agreements (SLA) and strict security protocols.

The Systems Support Lead will support NEP Consortium members in system functionality and best practices across P2P, O2C, and A2R solutions, with each Senior Systems Support Officer having specialized system expertise.

Responsibilities include:

  • Leading the design, testing, and implementation of developments and enhancements, including software, web pages, reports, and hardware/software maintenance.
  • Providing ongoing systems support, training, and advice for standardised business processes.
  • Analysing complex data, producing reports, and advising on analytical/statistical queries.
  • Completing tasks from the NEP Programme of Work as designated by Operational or Programme Management.

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Detailed job description and main responsibilities

We are looking for a general ledger and reporting specialist to join our System Support Team at NEP. Our team, led by the Managing Director, is dedicated to the day-to-day management, maintenance, and development of NEP Cloud solutions. We consist of specialists in Technical, Applications, Business/Account Management, and Support roles, responsible for system design, continuous development, and enhancement. 

As the System Support Lead specialising in general ledger and reporting, you will play a vital role in our team, driving the delivery of our complex services. You will also work closely with our Customer Service team to provide front-line support and service desk assistance for all NEP Consortium Organisations.

Join us and help shape the future of financial reporting within NEP.

Person specification

Qualifications

Essential criteria
  • • The Systems Support Lead should possess a professional Degree Level qualification within a Financial or Procurement related study area, or equivalent qualification and / or demonstrable relevant experience.
Desirable criteria
  • • Qualification in Project Management, i.e. Prince 2

Experience

Essential criteria
  • The Post Holder should have experience of working in a supervisory role within a Finance or Purchasing Department or a Customer Service Support Department within a pro-active team-based environment.
  • • A broad range of operational experience and knowledge of one or more computer systems, hardware or software
Desirable criteria
  • • It would be beneficial, although not essential, for the post holder to have working knowledge of NHS working practices and procedures.

Skills

Essential criteria
  • • The Post Holder should possess excellent keyboard skills, and should have good working knowledge of Microsoft Office tools, including Project, Word, Excel and PowerPoint

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Better Health at Work Award - Maintaining ExcellenceHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Taylor
Job title
Head of Business Development
Email address
[email protected]
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