Job summary
- Main area
- Administrative Assistant
- Grade
- 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 319-6493954KD-HAS
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Northumbria Manufacturing & Innovation Hub
- Town
- Seaton Delaval
- Salary
- £22,383 Per annum or Pro Rata if part time
- Salary period
- Yearly
- Closing
- 22/08/2024 23:59
Employer heading
![Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/176.png)
Administrative Assistant
2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Job overview
We are looking to recruit an experienced administrator to join our Wheelchair Service Administration team. This is a varied and interesting role and you will be working in our new, bespoke Wheelchair Centre.
Candidates should be educated to GCSE's grades A-C, have excellent keyboard and word processing skills, excellent organisational, communication and interpersonal skills, along with the ability to work under pressure.
As we support a large geographical area we are a very busy team but with this comes a lot of job satisfaction.
Main duties of the job
- To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Wheelchair Service.
- To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
- To present a user-friendly and accessible service for the public.
- To deal with reception & telephone enquiries effectively and efficiently.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities
Dealing with incoming telephone calls
Managing and processing email queries
Recording referrals, re-referrals and prescriptions on our electronic systems
Arranging delivery and handover of wheelchairs
Recording issued equipment on our electronic systems
Scanning documents
Photocopying
Arranging appointments and reception duties when required
Supporting data collection
Supporting the wider service team and our patients
Person specification
Education and Experience
Essential criteria
- GCSE/CSE Maths & English pass.
- Computer skills to ECDL or equivalent experience.
Experience and Knowledge
Essential criteria
- Has experience working in a customer service environment.
Desirable criteria
- Experience with Access database systems, Oracle 11i procurement, and web based systems.
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Debbie Anderson
- Job title
- Lead Admin
- Email address
- [email protected]
- Telephone number
- 0191 282 8958
- Additional information
Abigail Carlson, Lead Admin, [email protected] 0191 282 8958
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