Crynodeb o'r swydd
Teitl cyflogwr
Cancer Pathway Navigator
Band 5
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Trosolwg o'r swydd
An exciting opportunity has arisen for a confident, enthusiastic and motivated individual to work within the Cancer Services Team at Newcastle Hospitals, in close collaboration with primary care and third sector organisations. We are seeking to recruit a highly motivated individual to join our busy and friendly team.
The Cancer Flow & Performance Team is responsible for the collection, collation and reporting of nationally mandated cancer datasets. The Cancer Pathway Navigator is an integral part of this team, responsible for ensuring that patients are actively managed and supported along their pathway. The Cancer Pathway Navigator enhances the patient journey by acting as a point of contact for patients and GP's, advising and updating the patient’s progress through their pathway with the specific aim of minimising delays throughout the patient journey.
- Interview Date Friday, 16 August 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Prif ddyletswyddau'r swydd
The ideal candidate will be educated to degree level or be able to demonstrate significant relevant experience in working with cancer Multi-Disciplinary Teams. They should be able to communicate and influence staff at all levels with particular regard to cancer waiting times and prevention of breaches. Experience of managing staff is essential.
The post holder will primarily focus on the front end of a cancer pathway until a diagnosis is received and will be the first point of contact for the patient. They may be required to liaise with primary care ensuring that all information is received with referrals. They will be advising patients about what to expect when they come in for investigations and be able to signpost patients to additional sources of information. The post holder will also be required to inform patients if they don’t have cancer. Therefore, the ability to communicate at a high level with patients and their relatives/carers is essential along with the ability to show empathy and understand the difficulties faced by people affected by cancer.
Gweithio i'n sefydliad
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The post holder will ensure that there is a smooth transition between the patients’ diagnostic and treatment stage. Liaise with the MDT coordinator/tracker to ensure patients are progressing through the pathway in a timely fashion. The post holder will be required to input data into the cancer registry and attend PTL meetings.
They should be able to identify trends in pathways where improvement is required and demonstrate an understanding of service improvement and its application. They should have knowledge of a range of work procedures and practices, including administration systems and knowledge of medical terminology. They will be computer literate and have a good working knowledge of Microsoft Windows, particularly Excel.
They will work autonomously for most of the time so will possess excellent organisational skills. A knowledge of cancer patient pathways and waiting times targets, along with knowledge of service improvement methodology is desirable.
- Enhancing the patient journey throughout their diagnostic pathways is a key priority in order to achieve the National target of referral to diagnosis, or exclusion of cancer within 28 days of GP referral, with close attention to timelines and minimising delays.
- The post holder will actively participate in Cancer Wait Time validation and ensure patient tracking procedures are followed and kept up to date within the department.
- Streamlining the patient journey will enable improved patient outcomes and patient experience through earlier diagnosis of cancer and ensure effective patient centred services.
- Working collaboratively across primary and secondary care and third sector organisations with responsibility to provide and effective caring and compassionate service to patients to optimise their access to cancer services through close working with multidisciplinary teams in primary and secondary care.
- They will be point of access to receive and act upon notification of any new, suspicious or recurrent cancers identified at the diagnostic stage.
- They will liaise with patients and their relatives and ensure appropriate and timely appointments are secured and any additional tests are organised prior to their imaging via their GP or within the Trust.
- They will ensure close collaboration with Radiology and Endoscopy.
- To ensure investigations are booked, reports are available and staging is complete.
- They will act as patient advocate and facilitator to overcome barriers to timely access to cancer services, utilising interpersonal skills and resources across the health service, third sector and local authorities.
- Ensure patient data is entered correctly and in a timely manner into relevant Trust electronic systems, producing reports as appropriate.
- The post holder in collaboration with the cancer clinical teams will be responsible for process redesign, understanding patient pathways, identification of gaps in data recording and subsequent changes required to practice.
- Responsible for escalation of any concerns in respect of individual patient pathways that may result in breaches of cancer waiting times standards.
- Effective liaison with departments within the Trust, developing efficient working relationships and promoting the effective use of information services.
- To support the multi-disciplinary cancer team to implement the cancer waiting times targets.
- Acting with delegated responsibility from the Cancer Information Manager, daily supervision and deployment of junior staff, which will include the delivery of appraisals and annual leave management.
- Identify delays in the pathway and report these in a timely way, collaborating with teams in planning and implementing cross pathway service improvement.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Manyleb y person
Qualifications & Education
Meini prawf hanfodol
- Possess a degree level qualification in a relevant subject or be able to demonstrate significant relevant experience in working with cancer Multi-Disciplinary Teams plus: Knowledge of a range of work procedures and practices / Knowledge of a full range of administrative systems / Knowledge of medical terminology
Meini prawf dymunol
- Coaching or teaching qualification
Knowledge & Experience
Meini prawf hanfodol
- Understanding of service improvement and the application of this
- Experience of supervising / managing staff
- Be computer literate and a have a good working knowledge of Microsoft Windows
Meini prawf dymunol
- Knowledge of service improvement methodology including simple tools, techniques and measurement for improvement
- Knowledge of cancer patient pathways and cancer waiting times targets
Skills & Abilities
Meini prawf hanfodol
- Ability to identify trends in patient pathways that require improvement
- Ability to develop and implement policy and procedure guidance
- Excellent organisational skills
- Ability to take day to day responsibility for their own are of work, working autonomously for the majority of the time
- High level of communication skills when communicating with patients/relatives/carers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Jacqui Napier
- Teitl y swydd
- Cancer Information Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0191 2820705
Rhestr swyddi gyda The Newcastle upon Tyne Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector