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Job summary

Main area
Voluntary Organiser
Grade
NHS AfC: Band 3
Contract
Permanent: Hours will include evening and weekend work
Hours
Part time - 22.5 hours per week (Shifts include evening and weekend work)
Job ref
319-6491798KD
Employer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type
NHS
Site
North Tyneside General Hospital
Town
North Tyneside
Salary
£22,816 - £24,336 plus weekend enhancements
Salary period
Yearly
Closing
06/08/2024 23:59

Employer heading

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo

Voluntary Services Organiser

NHS AfC: Band 3

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

  • Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
  • Support and connection through a variety of Staff Network groups
  • A range of flexible working opportunities
  • Generous annual leave and pension scheme
  • Access to lease car and home electronics scheme (qualifying criteria applies)
  • Opportunities to improve your professional development through our vast training programmes
  • On-site nursery places via salary sacrifice
  • Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy. 

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

 

 

Job overview

An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and  Bright Northumbria Charity Team.

This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe at North Tyneside hospital 

 

Main duties of the job

  • To promote the image of the NVS service and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
  • To organiser volunteer rotas
  • To supervise volunteers on a daily basis 
  • To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies
  • Checking and accounting for all cash daily
  • Oversee the replenishing and maintenance of automatic coffee machines.
  •  Must have sound knowledge of stock control procedures.

Working for our organisation

The role is part of Northumbria healthcare's Bright Northumbria Charity. The charity manages a wide range of activities and projects that make a positive difference to the experience of our patients and staff. This includes the Northumbria Voluntary Service (NVS), hospital environment projects, the healing arts programme  and international projects.

Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.

Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust’s Bright charity adds the extras that make a difference to our patients every day.

Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.

Some examples of how Bright makes a difference;

  • Enhancing the patient experience through providing additional therapies, services and comforts
  • Supporting staff health and wellbeing
  • Developing special areas to step away from the busy clinical environment   
  • Providing state of the art medical equipment
  • Investing in staff training and research to improve treatments and care
  • Supporting projects in our community to improve health and wellbeing
 

Detailed job description and main responsibilities

  • Supervise shop volunteers under the guidance of the Volunteer Officer onsite 
  • Assist the Volunteer officer with any training arrangements.
  • Prepare, check and authorise invoices for payment by the finance department weekly.
  • Carry out stock takes
  • Manages stock ordering and stock levels
  • Responsible for all food deliveries and checking temperatures of appliances
  • Responsible for maximising income generation and minimising expenditure and losses
  • Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
  • Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
  • Communicate any changes to the volunteers Trust Wide.
  • Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM

Person specification

Experience and Knowledge

Essential criteria
  • Knowledge of business practices i.e. stock control
  • Knowledge of the voluntary sector & commitment to volunteers
  • A good working knowledge of IT/computer systems to input and extract data

Qualifications

Essential criteria
  • • NVQ Level 3 or demonstrate equivalent knowledge or skills

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Better Health at Work Award - Maintaining ExcellenceHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Finn
Job title
Operational Service Manager for Volunteering
Email address
[email protected]
Telephone number
07967 810353
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