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Detailed job description and main responsibilities

Job purpose:
The post holder will support the NHS Workforce Recruitment Services Senior Management Team by delivering a high-quality information and analysis service to support and underpin information needs for the service.

The post holder will be responsible for supporting the performance analysis of the live service as well as supporting the project team, within NHSBSA, responsible for the design and implementation of NHS Workforce Recruitment Services.

In this role you would be expected to develop performance measurement frameworks (KPIs, goals, user needs, benefits etc) and subsequently analyse the performance of the service against these. Using advanced analysis, interpretation and presentation of complex data and information, the post holder will support business decisions and make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.

In this role, you are accountable for:

1.    Handling large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
 
2.    Accessing and developing systems to collect, collate, analyse and retain all forms of quality, financial and management information.

3.    Delivering analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the service.

4.    Conducting advanced analysis, interpretation, and presentation of complex data to create compelling evidence-based and actionable data stories to share with stakeholders to support decision making.

5.    Collating and analysing data to make recommendations for improvements and efficiencies for NHS Workforce Recruitment Services and, when requested, the wider business and external customers.

6.    Communicating complex and, at times, sensitive data, and analysis affectively at all levels, to both technical and non-technical audiences either verbally or in writing. Ensuring the information provided is accessible and understandable and conforms to high standards.

7.    Working as part of, or with, an Agile or Scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities.

8.    Representing the organisation as a data/business expert with internal and external customers.

9.    Maintaining and adapting any web-based electronic reporting system environments in line with customer requirements.

10.    Supporting training and advice across the service in relation to the appropriate usage and understanding of the performance analysis data.

11.    Ensuring the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and Statisticians, where appropriate.

12.    Working collaboratively with a diverse range of customers/users within the organisation, the NHS and external organisations to define and develop new information products and enhance the existing information provision. Working closely with third party suppliers where appropriate.
 
13.    Participating in user acceptance testing for new or changed information systems.

14.    Working with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks.

15.    Informing the iterative design of the service to ensure effectiveness, efficiency, and accuracy.

16.    Provide challenge from a digital perspective and collaborating with other digital and analytical professions, especially User Researchers, to provide collective insights.

17.    Undertaking such other duties as may be required commensurate with grade, training and experience.

In addition to the above accountabilities, as post holder you are expected to:
1.    Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2.    Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3.    Encourage an environment where your own and colleagues’ safety and well-being is promoted.
4.    Contribute to a culture which values diversity and inclusion.
5.    Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Service Delivery Manager, NHS Workforce Recruitment Services.

Key relationships and connections:
1.    NHSBSA staff and managers at all levels.
2.    External stakeholders.