Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-CCG24-127-AD
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Benton House
- Town
- Newcastle upon Tyne
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
Employer heading
Administration Officer
Band 3
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
Applications are invited from suitably qualified and experienced candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer with the Children and Young Peoples Services based at Benton House, 136 Sandyford Road, Newcastle upon Tyne, NE2 1QE
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Team Manager.
Main duties of the job
Candidates must be able to demonstrate proven experience (in last 12 months) of the following skills that are required for this post:
- Experience in a customer / patient focused environment
- Administration/Secretarial experience
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills
- Experience of typing and formatting letters and reports
- Minute taking experience
- Diary Management
- A good understanding of inputting data to a database system
- A good working knowledge of Microsoft word/excel/office packages
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
- The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 16th July 2024
Closing date : 30th July 2024
We welcome your application. Previous applicants need not apply.
Person specification
Education and Qualification
Essential criteria
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable criteria
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential criteria
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable criteria
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential criteria
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
- Good organisational and planning skills
Desirable criteria
- Shorthand skills
Role/Team specific requirements
Essential criteria
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential criteria
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential criteria
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Linda Colligan
- Job title
- Administration Manager
- Telephone number
- 07966386883
- Additional information
Tracey McKenzie
Administration Manager - Mobile 07741291492
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