Job summary
- Main area
- Informatics - Customer Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-SS24-065-AD-A
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Nicholas Hospital
- Town
- Newcastle Upon Tyne or Sunderland
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 06/09/2024 23:59
Employer heading
Technical Support Co-ordinator
Band 4
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
An exciting opportunity has arisen to join our Technical Support team, which provides IT support to over 8,000 colleagues across a wide area.
The successful candidate will have:
Education to NVQ Level 3, or equivalent experience. An ITIL qualification would be desirable.
Knowledge of multiple systems, hardware, software and a diverse range of applications, including configuration techniques.
Experience of working in a live digital department.
Analytical skills for effective problem resolution.
Communication skills.
A high standard of accuracy.
A commitment to learn and improve.
Main duties of the job
As a Technical Support Co-ordinator, you will be part of a proactive team, providing high quality second-line support. You will have the confidence and drive to work in a busy environment and will be passionate about delivering great service to colleagues at all levels. You will have a can-do attitude and a desire to thrive within a team.
You will ensure that all issues are resolved in a timely manner, and ensure that users are happy with the outcome of their call every time.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 30th August 2024
Closing date : 6th September 2024
We welcome your application.
Person specification
Certificates and Experience
Essential criteria
- Must have a good standard of education to NVQ, HNC attainment or equivalent or appropriate level of skill
- At least 1 years experience working in an Informatics environment, providing customer support for Microsoft Windows technologies.
- Experience in working with a diverse range of operating systems and applications.
- Experience in supporting Microsoft Back office products
- Experience of building standard and also non-standard machine configurations, creating and restoring hard disk images and partitions using appropriate software
Knowledge
Essential criteria
- Good understanding of Personal Computers (PCs), Printers, and a good grasp of current windows applications.
- Knowledge of one or more computer system(s), hardware or software acquired through diploma or equivalent
- Working knowledge of providing advanced technical support either indirect response to a Service Desk call or through escalation of highly complex non-standard issues from Informatics support staff
- Knowledge of personal computer/ server hardware including configuration techniques
- Good working knowledge of system administrative tools, backup and anti-virus technologies
Skills
Essential criteria
- Ability in working with a diverse range of operating systems and applications
- Strong technical skills with an overarching view of several technologies
- Advanced keyboard skills with requirements to use specialist tools to configure various IT hardware
- Ability to work and communicate with a wide range of professional groups at various levels
- Able to work with minimal supervision but recognises appropriate time for escalation.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- David Reed
- Job title
- Support Manager
- Email address
- [email protected]
- Telephone number
- 0191 691 1483
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