Crynodeb o'r swydd
- Prif leoliad
- Team Manager
- Gradd
- NHS AfC: Band 5
- Contract
- Cyfnod Penodol: 7 mis (Contract end date 31st March 2025)
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 914-BSA4681
- Cyflogwr
- NHS Business Services Authority
- Math o gyflogwr
- NHS
- Gwefan
- Stella House
- Tref
- Newcastle Upon Tyne
- Cyflog
- £28,407 - £34,581 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 14/07/2024 23:59
Teitl cyflogwr
Team Manager
NHS AfC: Band 5
Trosolwg o'r swydd
This exciting role requires someone who is a positive, self-motivated individual who can support a team helping provide the best customer service to our internal and external customers.
Working closely with the Operations Managers the post-holder has responsibility for the management and co-ordination of their team, providing leadership and inspiring excellent performance, ensuring team objectives and service level agreements are met.
You should have previous experience within a target driven operational environment and a passion for proactively improving quality and performance. You will ensure a continuous improvement culture exists within the team and as a result establish new working practices leading to performance improvements, enhanced customer service and reduced costs.
The post holder must be flexible, be committed to continuous improvement, adaptable and prepared to move quickly between all tasks or duties, as we operate services from 8.30am to 5.30pm Monday to Friday and shifts may vary according to business needs.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours) / Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts.
Prif ddyletswyddau'r swydd
1. You will be accountable for the performance and development of the Administration team members in their allocated function. Analyse information on performance, quality and customer service in conjunction with the Operations Managers and take remedial action where appropriate.
2. You will manage the performance of staff members and provide regular constructive feedback about performance and behaviour. Agree realistic targets, monitor and evaluate achievement of same, providing staff with timely constructive feedback.
3. You will identify staff training and development needs. Deciding how they can be met and implement interventions identified. Monitor the mentoring of any new entrants or staff re-training.
4. You will complete ORO's, 1 – 1s and performance reviews with all members of staff and carry out team briefings, feeding comments and suggestions and queries though to Operations Managers and Senior Management Team.
5. You will action initial disciplinary, absence and work performance actions in line with agreed Human Resource policies, referring to the HR Operations Manager as necessary.
6. You will monitor and manage workflow of the administration team proactively and in conjunction with the Operations Managers in order to ensure that adequate resource is available.
Gweithio i'n sefydliad
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Providing strong and clear leadership for your team across all areas of performance and staff development, ensuring that team objectives are
achieved.
You should have previous experience within a target driven environment, where you have been responsible for coaching and motivating staff.
In this role you are accountable for:
1. The performance and development of the Administration team members in their allocated function. Analyse information on performance, quality and customer service in conjunction with the Operations Managers and take remedial action where appropriate.
2. Managing the performance of staff members and provide regular constructive feedback about performance and behaviour. Agree realistic targets, monitor and evaluate achievement of same, providing staff with timely constructive feedback
3. Identifying staff training and development needs. Deciding how they can be met and implement interventions identified. Monitor the mentoring of any new entrants or staff re-training.
4. Complete ORO, 1 – 1s and performance reviews with all members of staff and carry out team briefings, feeding comments and suggestions and queries though to Operations Managers and Senior Management Team.
5. Action initial disciplinary, absence and work performance action in line with agreed Human Resource policies, referring to the HR Operations Manager as necessary.
6. Monitoring and managing workflow of the administration team proactively and in conjunction with the Operations Managers in order to ensure that adequate resource is available.
7. Making flexible use of resources to meet completion and performance targets. Assess performance data, interrogate and analyse available systems to make informed decisions about workload planning, trend analysis and workflow issues. Delegate tasks as needed
8. With the guidance of Operations Managers, develop and improve office procedures, implement any process improvement initiatives, aligning activity to business plan and performance standards.
9. Communicating effectively with NHSBSA, hosted and Shared Service customers, answering and resolving escalated queries to provide excellent customer service. Where necessary, conduct research/obtain information to resolve queries.
10. Setting work and quality standards in conjunction with the HR Operations Managers, setting targets and improvement thresholds with individuals as appropriate.
11. Dealing with problem solving and identifying system improvement needs and process changes/improvements, keeping relevant processes up to date and ensuring staff and customers use them following audit mechanisms.
12. Defining, checking and quality assuring processes to ensure effective monitoring and delivery of service and implement identified improvements.
13. Ensuring a continuous improvement culture exists for self and within the team and as a result establishes new working practices leading to performance improvements, enhanced customer service or reduced cost by identifying and facilitating improvements to service delivery
14. Ensuring communication and staff briefings are timely and effective to inform staff of technical changes to procedures and systems and monitor the implementation of them.
15. Day to day management of the HR systems, ensuring information security at all times.
16. Making effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and behaviours promoted by the organisation.
17. Awarness of own development requirements and actively seek development opportunities.
18. Performing other duties commensurate with grading as required.
Manyleb y person
Qualifications & Experience
Meini prawf hanfodol
- Supervisory or Management qualification NVQ level 3 or above, or equivalent qualification or significant work experience.
- Significant demonstrable work based experience
Meini prawf dymunol
- Further Education Qualification
Experience
Meini prawf hanfodol
- Significant relevant Management/ Supervisory experience
- Experience of providing excellent customer service
- Experience of managing performance, taking corrective/ preventative action and proven delivery of performance improvements
- Experience of consulting with colleagues, conducting briefings and performance reviews
- Experience of resource management, managing workflow and multiple tasks
Meini prawf dymunol
- Liaison with external organisations
- Knowledge of Authority HR policies
- Working in a customer service focussed environment
- Experience of training delivery
- Project Work
Knowledge and Skills
Meini prawf hanfodol
- Computer literate, able to adapt to and analyse data from different systems.
- Knowledge of the administration services, HR services
- Proven leadership and motivation skills, encourages ownership and effective working relationships
- Committed to continuous improvement, working in partnership with colleagues, able to develop their ideas
- Excellent organisational, inter-personal and communication skills
- Ability to handle telephone queries effectively and to deal with dissatisfied or difficult customers
- Proven time and self-management skills
Meini prawf dymunol
- Knowledge of improvement techniques and methods
- Knowledge of other Shared Services areas
- Able to identify implications of changes
- Wider perspective
- Report writing skills
Personal Qualities
Meini prawf hanfodol
- Positive attitude and self-motivated
- Flexible and adaptable
- Commitment to customer service
- Approachable
- Evidence of ability to work using own initiative
- Discrete and sympathetic with a calm and confident manner
- Committed to contributing effectively to team working
- Assertive, objective with an analytical approach
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Joanne Potts
- Teitl y swydd
- Operations Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0191 203 5595
- Gwybodaeth i gefnogi eich cais
Rhestr swyddi gyda NHS Business Services Authority yn Gwasanaethau gweinyddol neu bob sector