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Job overview

The North East Ambulance Service NHS Foundation Trust are looking to recruit someone to join our team.

Directly accountable to the Volunteer Development Manager, you will provide efficient and effective support to internal and external team member and stakeholders, within a multi-disciplinary team supporting Volunteers and Third-Party Providers, to have excellent people skills with a dynamic approach and can think outside the box.

The successful candidate will be a well organised and motivated individual who can promote the department ensuring that compliance is at the forefront. You will need to be able to dynamic plan and make decisions in supporting the Volunteer Development Manager. Ensuing that the day-to-day management of the team can effectively function allowing all workstreams to perform inline with the required performance standards.

The successful candidate will also require excellent communication skills that are essential to the role, with the ability to cope with conflicting demands. To be flexible using effective time management skills to prioritise workloads, be computer literate and always ensure professionalism.

Candidates must have an A Level or equivalent in Business Management.

Candidates must hold a current valid UK driving License.

Be prepared to Travel.

Main duties of the job

Work with the Heads of Services to ensure the ‘day-to-day’ running and management of Third Parties, volunteer porters, CFRs and ACS.

Audits to be undertaken for all TPP twice yearly

Partnership working with internal and external stakeholders including engagement.

Regular meetings with all TPP

Daily contact with the EOC to ensure that manning levels are maintained and updated.

Day to day operational line management of the volunteer delivery team.

Investigate complaints identifying learning both individually and organizational

Conduct appraisals.

Absence management

Inputting and managing GRS system to ensure that compliance and TPP skill levels are maintained and assured.

To work to ensure all areas within the sphere of responsibility are delivered to agreed performance standards in a cost-effective manner.  Identify actions to address poor performance and ensure good performance is shared and spread across all areas  

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.